I just wanted to congratulate your customer service team on a great job. This order was received by my mother on Friday and she was upset to see how this beautiful arrangement had been mistreated on route! I placed the order from Australia, where I now live and it is always a challenge to be assured that what is delivered is the same as what has been ordered. My mother was more concerned that this may be ocurring without your knowledge and decided to call you. Well, you certainly have got customers for life now as your service department offered to send a replacement. My mother is both thrilled and touched and I’d like to thank you. As with most customers, these orders will be placed to celebrate special occasions and they are, therefore, particularly important. Your team has been most considerate of this and you have made my mother’s "Australian Mother’s Day" so, so special. Thank you sincerely, Janis Miao-Bryce