At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.
We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.
We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.
Flowers were great, shame the driver just threw them over our back garden in a catboats box when it was raining for them to be wrecked
good service, delivered on time.
Not as good a slast time, flowers on offer but so much greenery very few flowers ! disappointed
Everything as advertiser
Super fast service
The service was excellent - informed by text and email first thing in the morning of delivery that the flowers would be delivered and they were delivered within approx. 1 hour and notified again by text and email to confirm delivery.
I am so pleased with the service that Seranata Flowers offers. I have used Seranata Flowers before and will continue to use them! I ordered the flowers online from Spain. Their website was easy and user- friendly. I was kept informed at all times about dispatch and delivery times. Mum rang me 15 minutes after receiving them to say how delighted she was with the flowers and the message which commerated the anniversary of Dad's death. I will continue to use Seranata Flowers and highly recommend them!
Delivered on time and looked great.
West Wickham 01/09/2015
It would have been helpful to have had two alternatives for leaving the flowers if nobody home. I could then have requested trying a neighbour first with leaving at back of property as second choice (I was worried about them getting battered if there was heavy rain).
Website and information accessible . Quality and range on offer excellent.
Delivered on time. Next day delivery offered.
Hebden Bridge 01/09/2015
Speedy service.... wonderful flowers - including buds that opened up ...so it spread the joy longer!
I asked for the flowers to be left with a neighbour if there was no answer, only to find out that they had been left on the front door step in full view......not happy
burnley lancashire 02/09/2015