Serenata flowers Customer Satisfaction and Reviews

Please see our Customer Satisfaction and Reviews as verified by these Independent Organisations:

Feefo Trustpilot Google

ALL TIME

4.4/5(87.5%)

(based on 87171 reviews since February 2010)

LAST 30 DAYS

4.4/5(87.1%)

(based on 3021 reviews, 4 July - 3 August, 2015)

LAST WEEK

4.3/5(86.2%)

(based on 614 reviews, 27 July - 3 August))


At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.

We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.

We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.


Latest customer reviews:

Pam

Scunthorpe 02/08/2015

Second time I've used them and both time the recipient was extremely happy

Janice

Luton 02/08/2015

Excellent service, keep you informed what is happening with delivery.

Jade

Peterborough 02/08/2015

Contacted me every step of the way through the delivery process. I loved the quirky little emails. I would 100% recommend and use again

Atif

Bradford 02/08/2015

Amazing

James

Wirral 02/08/2015

Next day delivery and excellent communications

Emma

Derby 02/08/2015

Great service

Fiona

Cheltenham 02/08/2015

Mother was very happy with the display

Tonia

Northampton 02/08/2015

Excellent

Patricia

Herne Bay 02/08/2015

I was very happy with the fact that I had left it last minute before I notified you that I had put the wrong address and was happy to find out that it did actually turn up at the correct address. The only trouble was I didnt know if you had actually contacted the haulier which caused some concern to me. But the flowers arrived at the correct address even though they had the wrong address on them. Thankyou but think it would be a good idea to let the sender know that you had received the message and it had been carried out correctly. But thank you.

Barbara

GREENSBORO 02/08/2015

Appreciated the email updates and confirmations.

Kate

Sutton coldfield 02/08/2015

Seemed. Easy, quick and good

Rob

Slough 02/08/2015

No complaints with the online booking procedure

HELEN

Fareham 02/08/2015

Despite initial problems trying to send flowers to different address to billing address (resolved by emailing serpents flowers), the process was easy

LINDA

Paisley 02/08/2015

Easy to use website. Very quick delivery with lots of progress updates.

Maureen

Leigh-on-Sea 02/08/2015

Great no fuss reliable service

Dawn

London 02/08/2015

The delivery was on time and the flowers beautiful, my mum was over the moon

karen

Sheffield 02/08/2015

Excellent choice of bouquets nicely presented website easy to follow

Rebecca

Gosport 02/08/2015

flowers delivered on time, recipient loved them

Armstrong

Belfast 02/08/2015

Delivered when requested

lorraine

Manchester 02/08/2015

excellent but couldnt speak to courier to fibd our when coning to house it was yodel

Accepted payment methods:

Send me The Best Offers:


Cookie Policy:

We use cookies to provide you with the best experience when using our website. By continuing to use our website, we'll assume that you are happy to receive all cookies on our website. To find out more about why we use cookies, please visit our cookie policy page. This page also describes how to disable cookies.

©2003 - 2015
SerenataFlowers.com
 |  Terms and Conditions

Contact us

During the hours between 9am - 9pm Monday to Friday we will respond to your query within the hour. Over the weekend and out of hours you might have to wait a bit longer

*Required field

x

Login

Sign in with your social account

Or

×