A cool room is better for prolonging the life of cut flowers; but too cool a room may prevent scented flowers giving off their full perfume.
At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party , Feefo, to do this for independent verification. Please note that all comments and ratings are from genuine customers, unlike some of the reviews from sites where visitors leave anonymous reviews.
We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.
Service rating : Website was very user friendly
Product : The most beautiful flowers, definitely the best value for money. I will absolutely use Serenata Flowers for all my future flower deliveries.
Service rating : As always flowers on time & beautiful. Great pricing as well.
Product : Beautuful
Prompt service , nice to be advised when delivered.
Service rating : Flowers were delivered as expected
Product : My mum loved the orchids I got her for mothers day
great service. Flowers arrived exactly on time,
Service rating : Great selection of creative and affordable bouquets
Product : Just received a note form the recipient who absolutely loved the flowers and is getting rave reviews from visiting friends and relatives.
This is the third arrangement of flowers I have sent my mum in England - and each has been just lovely!
Service rating : as expected
Product : a lovely bunch of flowers that made my sister feel tons better
Service rating : Superb value and communication
Product : Bouquet lasted three weeks and was much appreciated
Service rating : Serenataflowers let me know at every stage what was happening to my order; right up until they were delivered. Excellent service. I have used this company about five times now and every order has been perfect. I have recommended them to heaps of friends and family whom I know use Serenataflowers now as well; they said theyíve also recommended to friends and family also.
Product : Flowers were beautiful - delivered in a large box! but well wrapped and really fresh.
Always excellent never any problems delivery always on time
Service rating : The flowers arrived fine, you had a better selection of flowers and were cheaper than many other companies - so many companies just had boring pink bouquets.
Product : Apparently they are absolutely beautiful and were much appreciated.
Excellent service and flowers where lovely
Service rating : The flowers were there on time and left in the agreed spot. Nice one. Thanks!
Product : I didnt see them myself but they looked great from the photos. And mum said they are lasting a long time so thats all i can ask for.
Fantastic service, kept up to date regularly. Couldnít fault them!
Cake is very good thank you
Service rating : good service
Product : good product
The flowers where great value and lovely.The only downside was not leaving a note to say Flowers delivered next door.I ordered a surprise for my sister in law for her birthday,but next door kept them and gave next day.
Service rating : Prompt delivery, with regular updates at all stages of the process.
Product : Although I didnít see the flowers the recipient thanked me for a beautiful bouquet.
Excellent service as alway
Service rating : Service excellent
Product : Sent as a gift so didnít see quality but recipient was very pleased
Service rating : Easy to use web site and handled professionally.
Product : Mother-in-law was delighted with the flowers for her 90th birthday.
Service rating : I canít fault Serenata Flowers. At each stage I was informed as to what was going on with my order e.g. when it left the shop, when it arrived at the recipients house etc.
Product : I donít know what the flowers looked like on the day as I live in Australia, but my guest did say that they were beautiful. Thanks Serenata Flowers!
When ordering on line, two posys kept appearing instead of only one. I had to ring Serenata to get this changed which was annoying. Also I changed my mind about having a balloon but could not alter it on site.
Good tracking system and alerts.
I was really impressed. I had to change my delivery address on the morning that they were to be delivered. Their is no number to call so I just had to email . No one got back to me so I thought that it was to late and I would just have go and pick up the flowers myself but I got a call from my mum thanking me for the flowers, they had been deliverd to the changed addresss. I do think I should have been contacted to let me know what was happening with my order but none the less I was still very impressed with the fact the order was shipped to the changed address so last minute. My mum has been really ill lately and they where a little pick me up that she needed. Thank you!!
Service rating : Delivery charge to have flowers delivered before 10am was pretty steep - they arrived at 09.57 so only just arrived in time.
Product : One stem of chrysanthamums had been damaged and heads had come off.
Service rating : I loved the fact that they kept me updated on the flowers every move, I didnít like the fact that they left the flowers outside the house when I knew some one was home. Other than that great x
Product : Was lovely flowers could of had one or two that were bloomed to make them look more colourful
Service rating : I use Serenata for all my flowers,usually I would put excellent but this time a small niggle. Deliveryman just rang bell and left flowers on doorstep. In the minute it took my daughter ro answer the door he was back in the van ready to drive off.
Product : Beautiful flowers, my daughter sent me a photo she was really pleased with them.
Service rating : I think the text service is very good and accurite.
Product : Not actually seen the flowers but my mother was delighted with them.
Service rating : Very good, and easy to use...... 3rd time already!
Product : Have not seen...... but mum said lovely !
Excellent service and delivered quickly. Kept very well informed.
Service rating : The recipient fed back to me and said flowers were well presented
Product : Recipient said excellent I did not see the flowers myself
My friend liked it a lot, she thought it was cute.
Service rating : Easy to order and had a text to confirm that the flowers had been delivered to the recipient
Product : Although flowers not seen by myself the recipient was delighted with the bouquet
Service rating : Excellent communication and easy to use service
Product : Beautiful flowers
Good Comms, easy to use website.
Service rating : Fast and efficient service. Would certainly recommend Serenata Flowers.
Product : Recipient delighted with goods.
Excellent service will use again.
Service rating : Excellent service & a beautiful plant
Product : Beautiful !!!!
Service rating : Quality service and great value for money. Excellent service, will definitely use them again.
Product : Recipient said they were beautiful and best presented flowers she had ever recieved
Service rating : It was a great way of sending flowers from Australia to Sudbury!
Product : A great success. Thank you.
She loved the pralines as well
Good website and easy to make a selection. Ordering is easy and it is helpful to be advised that the order has been despatched/delivered.
Service rating : Plenty of choice of arrangements,including seasonal flowers.Prices to suit all pockets. Helpfull team.giving up to date information regarding delivery . I have also recieved various discounts as loyalty rewards.
Product : The recipient was absolutely delighted with the Roses and Stocks .They were really fresh and fragrant, and cheered her after a really tough time. Many thanks for your usual excellent service.
Not being able to know/see what the print out would be like, I was told that it was a fitting type print for the occasion. Just a suggestion....to be able to choose the type of lettering for cards, and be able to see what it looks like. Many thanks.
Service rating : Fast and efficient did what they said theyíd do.
Product : Grandissimo bouquet filled three vases fabulous exotic bouquet.
Will use regularly and have recommended you
Service rating : Although I ordered from oversea, it was great that I could know when the delivery was completed from the e-mail messages from SerenataFloweres. Thanks for your good service.
Product : Havenít seen it myself, so I canít tell. But the receipient liked the flowers. Thanks.
Service rating : the flowers were lovely and cheered up my big cousin.xxx
Product : worth the money
I apologise for not being able to leave a comment about the flowers but the person to whom they were delivered has not contacted me to let me know that they have arrived or what they were like, so unfortunately I cannot be more helpful to you.
Many thanks for your response to the altered date for delivery, most kind of you.
I am sure they would be lovely.
Service rating : Amazing service and text message updates - was really impressed.
Product : Wasnít very inpressed with what they looked like - wasnít anything like the picture.
Good value, good quality flowers. Turned up on time, gave lots of updates for delivery, lots of options when buying. Very please, will definitely use Serenata Flowers again.
Service rating : Excellent services
Product : my mum said she love them.
The text messages were particularly useful.
Service rating : I am glad for your Service.
Product : All was good.Thank you.
Service rating : Fantastic all round service!
Product : Very nice!
Service rating : SerenataFlowers exceeded their promise of beautiful flowers, delivered on the day and kept me informed of the progress of the order. Excellent service.
Product : The flowers were for a friend who was facing a difficult time. She was delighted and enthused when she received them and said they were amazing. Thank you
The flowers arrived at the Nursing Home for my Aunty quickly in a large Box. She was thrilled to receive them, they were in bud when they came and within a few days blossomed out into beautiful flowers ,which she tells me lasted for ages . They definately cheared up her day. I will be ordering more, and the price was most reasonable only £9.99 delivered. Great Value and Service
Bexhill on sea
Service rating : Timely delivery.
Product : Great flowers.
Serenata Flowers are brilliant! So easy to order and the deleivery was on time which was great. The flowers were lovely and fresh, and the chocolates were so yummy!
walnut creek, ca
It was a hit!
She loved the car.
Flowers were delivered to wrong address, but luckily the neighbor knew the intended recipient and made sure she received them.
Very satisfied with the product & service
Fantastic service One of the best.
Placing order was easy, update was sent when delivery was en route and again when delivery had been made - on time. Would definately use Sereneta Flowers again and have recommended them to other people. Great service.
Service rating : Very prompt service. Lovely style of communication with great use of language and also kept me well informed of order progress.
Product : I did not see the flowers but I am told they were lovely!
My Aunt was pleased with her card
I will not be able to use this service to send flowers to any person who is at work due to the lateness of the delivery. PLUS the person who was receiving them was just about to go out to celebrate so nearly missed the deli. So I may end up using other suppliers due to the times
Excellent service. Great value and the free delivery is a winner!
Service rating : Very good service
Product : Very good service
Pretty basic and the only choice offered on the web site so not good or bad
Very efficient,as expected.
Service rating : Very good services
Product : Will definitely use again and recommend.
communication was excellent , flowers were beautiful , service amazing ! thank you
my mother in law loved them because they were another surprise she wasnít expecting
Service rating : Great feedback on delivery progress, all transaction and communication very professional and friendly. Excellent service!
Product : I didnít see the flowers but they were described as beautiful
Service rating : pleased with the service arrived on time
Product : my daughter in law was very pleased with the flowers
Service rating : Excellent service, was informed by text every step of the way!
Product : The actual flowers were beautiful, the plastic wrapping they came in were a bit ípetrol stationyí though!
Welwyn Garden City
Service rating : Good
Product : What arrived at my sisters house looked nothing like the picture, and to be honest, I was disappointed as there were hardly any flowers. I understand it was short notice for the delivery but still. Other than that, delivery was in time and the updates received with where the flowers were etc were very helpful
Sorry, donít understand the word Palladian. Is this relating to the folwers or the presentation?
Service rating : Recipients have been very happy with their gifts.
Product : Recipient very happy
Excellent service, happy to recommend
chocs. taste good
Service rating : Superb
Product : My friend says they are fabulous
Service rating : Wonderful service
Product : It was really beautiful - the colours stunning and the arrangement perfect - but I thought it might be a little larger - but it was really good - thank you.
Service rating : Excellent service and delivered on time.
Product : Reciprient was very pleased with the orchid
Excellent price, quick delivery and excellent progress updates. Flowers were beautiful and I have a very happy best friend! Thank you
Did not see card so cannot comment
The flowers were for an employee who sent a photo - they looked lovely but no feedback on the teddy bear to give you unfortunately!
Service rating : Delivered for free, the next day. What more could I ask for?
Product : The fiancée was extremely happy with the flowers and I gained a healthy amount of brownie points. Cheers
Service rating : Very well informed throughout delivery.
Product : Very good range of products and easy to order
This is the first time I have been able to actually see the flowers that had been ordered. The roses were large and beautiful. The arrangement looked sophisticated. The recipient was delighted.
Great easy quick service