At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.
We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.
We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.
Second time I've used them and both time the recipient was extremely happy
Excellent service, keep you informed what is happening with delivery.
Contacted me every step of the way through the delivery process. I loved the quirky little emails. I would 100% recommend and use again
Next day delivery and excellent communications
Mother was very happy with the display
Herne Bay 02/08/2015
I was very happy with the fact that I had left it last minute before I notified you that I had put the wrong address and was happy to find out that it did actually turn up at the correct address. The only trouble was I didnt know if you had actually contacted the haulier which caused some concern to me. But the flowers arrived at the correct address even though they had the wrong address on them. Thankyou but think it would be a good idea to let the sender know that you had received the message and it had been carried out correctly. But thank you.
Appreciated the email updates and confirmations.
Sutton coldfield 02/08/2015
Seemed. Easy, quick and good
No complaints with the online booking procedure
Despite initial problems trying to send flowers to different address to billing address (resolved by emailing serpents flowers), the process was easy
Easy to use website. Very quick delivery with lots of progress updates.
Great no fuss reliable service
The delivery was on time and the flowers beautiful, my mum was over the moon
Excellent choice of bouquets nicely presented website easy to follow
flowers delivered on time, recipient loved them
Delivered when requested
excellent but couldnt speak to courier to fibd our when coning to house it was yodel