Serenata flowers Customer Satisfaction and Reviews

Please see our Customer Satisfaction and Reviews as verified by these Independent Organisations:

Feefo Trustpilot Google

ALL TIME

4.3/5(86.5%)

(based on 119376 reviews since March 2010)

LAST 30 DAYS

4.4/5(87.7%)

(based on 2762 reviews, 6 August - 5 September, 2015)

LAST WEEK

4.3/5(86.6%)

(based on 575 reviews, 29 August - 5 September))


At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.

We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.

We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.


Latest customer reviews:

Maggie

Nottingham 04/09/2015

Professional and fast delivery, reporting in to us at every stage.

Amanda

Warminster 04/09/2015

As shown on the site. Delivered on the date requested.

Linda

Evesham 04/09/2015

First class

Lisa

Portsmouth 04/09/2015

Bought the flowers through Amazon

Gerard

Ripponden 04/09/2015

good kept up to date and informed

Barbara

Alicante 04/09/2015

Have been pleased with their service whenever I have used them

Hannah

Buckhurst Hill 04/09/2015

beautiful flowers promt and would use again

Maggie

Melton Constable 04/09/2015

Use this company all the time, not interested in any others as the quality is superb, delivery great and the notification of progress is second to none!

Joceli

Northolt 04/09/2015

I loved the flowers and the service.

Sarah

Chalfont St. Giles 04/09/2015

They told when it ready to go and when it had been delivered

Sheila

Bury 04/09/2015

Chose serenata flowers to send to my sister in law after receiving a bouquet from my daughter the flowers lasted 3 weeks and the display beautiful. My daughter had organised the flowers on the Internet from Australia and they arrived on time

Heather

Glasgow 04/09/2015

Didn't like the fact that I got a txt at 11.30 stating the flowers had left the shop only to receive another at 5.45 to say they had been delivered ??

christine

Glasgow 04/09/2015

the flowers were a gift they arrived promptly and my sister said they were beautiful

Michael

Brecon 04/09/2015

Online booking procedure was extremely straight forward, good value for money and flowers arrived in good time. Excellent.

Mandy

Stourbridge 04/09/2015

Easy to use and arrived on time

Janet

Sheffield 04/09/2015

delivered on time

Gay

Erith 04/09/2015

I have used Serenata a few times for services within the uk. I have always found their service excellent.
Unfortunately in August I had bought flowers to be dispatched in Canada The recipient was upset that she had to throw away the Gyp due to it being dead and that the oasis holding the rest of the flowers was dry as a bone. Yhe flowers were also delivered a day later than specified, I was not impressed.

Margaret

London 04/09/2015

It was good to know that the flowers arrived by text. thank you.

michael

Harrow 04/09/2015

excellent service, I was informed every step of the way

Margaret

St. Catharines 05/09/2015

Some issues with the ordering service, small glitches which were overcome.

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