At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.
We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.
We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.
Flowers arrived late but full refund issued with an apology
Excellent and very helpful website
I trust this company to what it claims and as yet have not been disappointed
Excellent service! Kept well informed of delivery day/time.
Excellent service and my relative thought the flowers were wonderful (i didn't see them myself). Arrived on the day required.
First class. Will use you again
It was easy to order and even with last minute changes in terms of delivery address Serenata still delivered the flowers on time and to the right address. Thanks.
As usual beautiful flowers and great service!
could not be better
Quick and easy to order
Was a little disappointed that they were delivered so early to my elderly aunt. Left on the front doorstep without permission from me and could easily have been stolen.
Let me know when flowers had been dispatched and when they had been delivered- good service.
Very prompt and keep customer informed
Ordering, Delivery and the flowers were all excellent as I knew they would be having used them before. However I had query and e-mailed them twice as there is not aTelephone link anymore, and didn't receive a reply which was dissapointing.
good service and prompt delivery
Bury St. Edmunds 24/04/2015
didn't she the flowers but was told they were lovely
The company exceeded the promised delivery date which made me very happy.