Greetings Serenata Flowers, Thank you so much for the emails you have sent me recently. First you confirmed my order which is normal. But then you let me know there was a problem in delivery to the outlet. And finally you let me know the flowers had been delivered. I appreciate what you did.   Living in the USA, it can sometimes be difficult to find a reliable business to use when you want to send something to a friend or family m ember in the U.K. I have had nothing but compliments on the flowers I have sent to various people in the U.K. I have referred your web site to several of my friends who like me, have relations over-the-pond as some people say.   Thank you for your ion of fine flowers. Thank you for your wonderful service. And most of all, than you for your help.