Cookie policy

We use cookies across our website to improve its performance and enhance your user experience. This policy explains how we do that.

An introduction to cookies?

Cookies are small text files which a website may put on your computer (or mobile device) when you first visit a site or page. A cookie helps the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, cookies can help us to remember your customer details, which products you've looked at, analyse how well our website is performing, or even allow us to recommend products we believe will be of interest to you.

Certain cookies may contain personal information – for example, if you login, a cookie will store your customer identifier. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.

The cookies we use on our websites?

The cookies on our website perform one of the following three functions:

1. Essential Cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify visitors or customers and ensure they can access details of previous orders, their address book, etc. We also might store your most recent order identifier in order that we can present you with order tracking information when you return to the website. Another use of cookies is to store the preferred currency for presentation of product prices. Other cookies are used to ensure that affiliates that drive traffic to our website get paid for any subsequent orders that are placed.

If a user or customer opts to disable these cookies, the user will not be able to access all of the past order information or may not be able to use our checkout.

2. Performance Cookies

Our website uses other cookies to analyse how visitors the website and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight products that we think will be of interest to you based on your usage of the website. We also use cookies to help us test various creatives or features on the site to see which ones are most liked by customers.

3. Functionality Cookies

We use functionality cookies to allow us to remember your preferences or which product category you are visiting (e.g. flowers. chocolates, plants or wine). For example, cookies save you the trouble of typing in your details every time you access the site.

Third party use of cookies on our website

We use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use analytics software to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Banner advertising on 3rd party websites

The purpose of banner advertising is to present products you've viewed on our website in the forms of adverts on 3rd party websites. The products presented might be the same or similar to the ones you've seen when visiting our site. This form of advertising relies heavily on cookies. Please be assured that the information in these cookies is completely anonymous and does not contain any of your personal details. For more information, please visit http://www.youronlinechoices.com/uk/your-ad-choices.

How to block cookies for our websites

As explained above, cookies help you to get the most out of our websites.

By visiting our website, you are consenting to use cookies for the purposes described above.

However, if you wish to disable cookies then please read the section titled 'Enabling and blocking cookies' below.

Please remember that if you do choose to disable cookies, you may find that certain functionality and pages of our website do not work properly.

Other uses of cookies - tracking emails

The emails that we send customers may contain a single, campaign-unique “web beacon pixel” to tell us whether these emails are opened and verify any clicksthrough to links in the email. We may use this information for purposes including determining which of our emails are more interesting to users or to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

More Information

More detail on how businesses use cookies can be found at http://www.allaboutcookies.org.

• Click on 'Tools' at the top of your browser window and select 'Internet Options'
• In the Options window, navigate to the 'Privacy' tab
• To enable cookies: Set the slider to ‘Medium’ or below
• To disable cookies: Move the slider to the top to block all cookie

Note that there are various levels of cookie enablement and disablement in Internet Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Mozilla Firefox

• Click on 'Tools' at the browser menu and select ‘Options’
• Select the Privacy panel
• To enable cookies: Check ‘Accept cookies for sites’
• To disable cookies: Uncheck at ‘Accept cookies for sites’

Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

• Click on the ‘wrench’ icon on the browser (usually found top-right corner) to open the tools menu
• From the tools menu select ‘Options’
• Click the ‘Under the Hood’ tab from the menu on the left.
• In the ‘Privacy’ section, select the ‘Content settings’ button
• To enable cookies: select ‘Allow local data to be set’ option
• To disable cookies: select ‘Block all cookies’ option

Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

• Click on 'Setting’ at the browser menu and select 'Settings'
• Select ‘Quick Preferences’
• To enable cookies: check “Enable Cookies”
• To disable cookies: uncheck “Enable Cookies”

Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/

• Click on 'Safari' at the menu bar and select the 'Preferences' option
• Click on 'Security'
• To enable cookies: In the 'Accept cookies' section select 'Only from site you navigate to'
• To disable cookies: In the ‘Accept cookies’ section select ‘Never’

Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html