
Top gift destinations
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USA
Canada
Australia
New Zealand
South Africa
Singapore
Germany
France
Spain
Italy
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Top gift regions
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Buckinghamshire
Hampshire
East Sussex
North East England
West Sussex
Oxfordshire
Wales
Cheshire
South East London
South London
London
East England
North West London
Kent
Yorkshire
East Midlands
East London
Hertfordshire
Lancashire
North London
Cumbria
Berkshire
South West London
South West England
Essex
West London
Scotland
Surrey
Dorset
Devon
West Midlands
Bedfordshire
Manchester
Merseyside
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Reward yourself with a bouquet of fresh flowers! Surely you can think of a reason - be it all those things you've accomplished or those temptations you resist, treat yourself once in a while.
Flowers. We love them. And not only because they look good - because they smell good, too. So you can imagine exactly how sorry we are if any experience you have of us makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That's why we make it our priority to get things right the first time.
Every rose has its thorn, though, and we must confess that, on rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. We don't have to live with the results of these mistakes, though - and you certainly don't, either.
So, if for any reason you're not absolutely 100% happy with your Serenata experience, put up your hand.
Better yet, pick up the phone, send us an email or fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think.
Please note that some exclusions apply to our 100% satisfaction guarantee. For more information, please view the small print.
You can contact our friendly floral ambassadors on the following freephone numbers
Customer Services - 0800 047 0311
Monday to Friday between 8 a.m. and 9 p.m. (GMT)
Saturday and Sunday between 9 a.m. and 9 p.m. (GMT)
Sales - 0800 047 0310
Monday to Friday between 8 a.m. and 9 p.m. (GMT)
Saturday and Sunday between 9 a.m. and 9 p.m. (GMT)
They're looking forward to hearing from you
If you're not lucky enough to be living on our lovely island, please call
+44 207 100 5826 (service)
+44 207 100 5825 (sales)
(If you're in the USA, you've got your own special hotline: +1 866 563 3212)
Not the talking type? Use our online enquiry form.
Our 100% satisfaction guarantee only applies to the products and aspects of our service that we (or our fulfillment partners) have direct control over.
The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital).
In addition, for Postal Flower orders, customers are unable to claim under the 100% satisfaction guarantee if the delivery is not made on the chosen delivery date (as detailed on our delivery information page).
A summary of our resolution policy is shown below:
Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of discount vouchers for use in a future order. We are unable to provide any other form of financial compensation under any circumstances.
We will never give, lease or sell your personal information. Period!
All personal information that you submit is encrypted and secure.
This site is tested and certified daily to pass the FBI/SANS Internet Security Test.
If you are not 100% happy with your Serenata experience, we will offer you a full refund or replacement.
A great no nonsense service. Flowers were exactly as shown in the photograph.