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Cloudy or yellow water is a sure sign that bacteria are loitering in your vase. Change the water as soon as this happens to prevent stems from clogging up and shortening the vase life of your flowers. Use warm water and snip off the ends of the stems before returning your arrangement to the vase.
Flowers. We love them. And not only because they look good - because they smell good, too. So you can imagine exactly how sorry we are if any experience you have of us makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That's why we make it our priority to get things right the first time.
Every rose has its thorn, though, and we must confess that, on rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. We don't have to live with the results of these mistakes, though - and you certainly don't, either.
So, if for any reason you're not absolutely 100% happy with your Serenata experience, put up your hand. We value your feedback.
Better yet, fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think.
Because our flowers are sourced directly from growers and auctions, are flowers are normally sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know and we will replace them free of charge.
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, please contact us so what we can arrange a replacement bouquet. Please note that it may be necessary to return the original product in order to receive the replacement product, or in most cases sending us a photo of the damaged item should suffice.
In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order – it is your choice, just let us know.This does not apply for postal flower orders which are not guaranteed for delivery on a specific date.
In the event of a late delivery where you have chosen our AM or other specific timed delivery service, we will refund your order in full. You keep the flowers though. It is our loss for not fulfilling on our promise to deliver on time. Please note that banks might take 3-5 days to refund the amount on your card.
We and our courier partners are human. If we fail to deliver your order we will refund you the full amount. Period. Please note that banks might take 3-5 days to refund the amount on your card.