Customer reviews of the overall ordering experience
Total Reviews: 12 Product:
| Hayling Island | |
It's a bit of a mixture really, I was very happy with the service in this instance but in other circumstances it might have been different... I ordered just flowers, they were delivered 3 days late , including weekend, but with chocolates added, presumably as compensation but I was not informed by serenata, just by the recipient, who was very happy with them - I didn't mention that the chocolates were a freebie!
| Whitchurch | |
As this was a gift to my daughter and son-in-law I am having to give you their feed back, which was excellent. This company had been recommended to me because of good service/products with a very customer friendly web site.
I recently sent flowers to another relation the other end of the country and she was very happy with her gift, presentation of flowers very good (she send me a pic). I ordered in the evening and she received them the next day. Fantastic
| Sidcup | |
The delivery was to a hospital but did not arrive, the chocolates were returned to Serenata, I assume it was because the courier was probably expected to pay to park to enable him to drop off the gift. This I can understand, no one should have to be out of pocket. Sereneta did offer to re deliver but I declined.
| St. Leonards-on-Sea | |
Superb service. The note was either handwritten or a handwritten font was used making the gift even more personal, this is most appreciated. I also sent 2 balloons and 17 days later they are still as inflated as the day they arrived. I will only ever use Serenata in the future and certainly recommend 100%.
| Kingsbridge | |
I was very pleased that I could order on the day.
I heard from one friend who was delighted with her flowers and chocolates.
The other friend I have not heard from as yet, but she is not well so it may take her longer to get round to contacting me.
| Rochdale | |
my daughter-in law was pleased with the chocolates. excellent service and was kept informed as to the delivery. I have never seen any of the goods( I have had the flowers also) and each time I get good comments from all the people whom I have sent them to.
| london | |
Same great service as before. Reliable. Efficient. Great quality. And the person can not be happier with the gift. Thrilled I found such a great company to use.
| Cardiff | |
Thank you, though I didn't see the flowers and chocolates, my sister said they had arrived by next morning and were lovely - thank you!
| Grays | |
Flowers came when they said but left outside although someone was in. Left instructions to knock hard.
| Paignton | |
Ordered 8 pm delivered 5 pm next day Auntie very pleased with
Flowers said well Packaged and lovely bunch of flowers
| Sheffield | |
The flowers arrived in a perfect condition, they arrived when they said they would and made my Mums day. Thank you.
| Stockton-on-Tees | |
Excellent 1st class service and keep you updated right through the process , would highly recommend these to any of my friends x
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.