New parents will be in the pink with a special delivery of flowers to welcome their baby daughter. Some of our baby bouquets come with their own vase and each one is hand-arranged from the freshest flowers to last longer.
Service rating : I recently purchased some flowers for my sister, unfortunately I was very dissapointed with the services and flowers. I received an email at 9am stating that the flowers had been dispatched but my sister didn’t receive them until 20.40 that evening! This meant the flowers had been in a dark van for nearly 12 hours, the other thing that didn’t look great on your company was the fact the courier hadn’t even bothered to knock on the door. My sister has 3 young kids and was in bed when I called her at 21.10 to inform her the flowers had arrived. After 3 calls to your customer service department the girl could tell I was upset and kindly offered to send another bouquet as the flowers my sister had received were pretty dead after sitting in a van all day. I used your company a lot and often reccommend your company to friends so I was grateful when the girl offered to resend the flowers which were of much better quality.
Product : I have definitely noticed your received less flowers than usual flower companies, but I expect it considering you don’t charge for delivery. I think your company have been very clever with this descision because it’s very appealing on the eye when you see flowers being offered at a cost of £20.
Service rating : I think the overall flowers were good but the delivery was awful. We ordered these flowers nearly two weeks before they were to be delivered on the 16th April. We had the email to confirm they had left the warehouse on the morning of the 16th, Delivery of the flowers did not take place until 4.40pm. I think this is quite bad because a nice morning delivery would have been better and then the birthday girl wouldnt have had to wait in all day for the delivery! I wont be using your service again but instead will be going to someone else who can provide AM delivery!
Product : lovely flowers apparently once they turned up!
Service rating : Sorry for late reply ( Internet was down ). Anyway....Fantastic, got a txt saying they have been dispatched, then a another txt saying that my flowers have been delivered,, Then a txt from the girl I was sending them to saying,, aww I love them! now I’ve got browny points haha! cheers thank you, I will be using you again if I send some more to her! :) x
Product : She loved the flowers, that simple!, tahnk you again x
Service rating : only just started using Serenta so to early to comment.
Product : First order flowers were perfect but I or you!!! messed up big time! I ordered a pink teddy bear to go with the flowers as I thought my partner would appreciate something to cuddle as I work away from home... little did I see or realise it said on the feet of the bear "Baby Girl" or words to that effect, ill let you think!!!! oh the Ladies that sparkle was fantastic thank you x
Service rating : Ordered flowers over the phone - extremely helpful, friendly and polite girl. Excellent service. As I had never ordered flowers to send abroad before I wanted to use a company that I could actually phone and get advice - Serenata Flowers were brilliant.
Product : I didn’t see the flowers myself as they were sent to my aunt in Canada for a funeral but she has told me they were beautiful.
Service rating : I made an error on the website so called Serenata. The girl who answered was excellent, very efficient, my mistake was no problem and she quickly remedied my error. I felt completely satisfied that the problem was solved and my order would be delivered as described.
Product : I sent them to someone so don’t know. The recipient did not comment on the truffles.
Service rating : Mum and her new little girl had to have some nice flowers ( girl babies even at an early age of 3 days should learn about Serenataflowers.com) Thanks, they were wonderful ,love Great Uncle James
Product : Now I know 1st hand how lovely the Oriental Breeze flowers are, as my own birthday girl loved her selection which arrived today