Every wife in the world wishes for a husband that woos her with flowers. A simple gesture guaranteed to please, make her proud and happy and truly believe she’s loved. Pick her favourite colour and whisper something special in the card...
I ordered my wife flowers to be delivered to her work. The idea was that all her colleagues would see her getting flowers and know she was being spoilt by her husband - she like that sort of thing.
After waiting for hours I started to worry that the flowers wouldn't arrive in time before she left to go home that day (at 4pm). The flowers only arrived as she was leaving at 4pm - so while she did receive them, it was a little disappointing that they couldn't be on her desk.
I also ordered the flowers with a vase, but they both came wrapped up in a box - it's not how a local flower service would have presented them.
The service was extremely cost competitive and the flowers were fresh, but the way it was delivered and the timing was not what I was hoping for.
The website is easy to use in selecting and placing your order while being easy to set up a different delivery address to the one that is being billed.
They would have been rated excellent but for three negative points - they were meant as a surprise for my wife but they started texting her the minute I placed the order as they also had her details from a previous order.
They have still not replied to my complaint that they were sending notifications to both of us even though they were just set to notify me.
They insist on using Yodel who on this occasion did at least manage to deliver on the right day.
It was a next day delivery and I realised after I made the order that I wasn't going to be at home and neither was my wife who the flowers were for, having tried to cancel and being told that the product was already with the couriers I then tried to rearrange the delivery date but was unable to do that as well! A bit frustrating but the flowers were left out of sight at the rear of the house so I didn't need to worry after all. No where on the website to make any alterations except by e-mail which was quick but not quick enough, thanks for trying anyway.
Service rating : Delivery company sent me a text message to say that flowers had been delivered but unfortunately at that time they hadn’t, so I thought that they had went to wrong address. I then contacted customer services who were very good and apologised for the delivery companies error. Then within 10 minutes the flowers arrived, so it was just a small hick-up but well worth it as my wife loved the Scarlett Pimpernel - Grandissimo. Thx.
Product : Arrived in excellent condition and will definitely be using Serenata Flowers again.
Was initially disappointed when I opened the box. The card was wet and the flowers were not what I expected. However, the card aside, after a few days the flowers opened up and were lovely. They are still going strong 10 days later. Not having a delivery time is also an issue as my wife was out when they arrived. My experience was average, somewhere in between good and poor. Perhaps that could be a feedback option in future.
I have been using serenata florist for well over 8years now, I was blown away when I ordered flowers whilst in the Far East (China) and it was delivered to my wife in London. There has been a little setbacks like the deliver taken a while and the other I guess it was left outside in a secured place but I thought it might have been easy for someone to come and take away. Needless to say the recipient received flowers so I guess I cannot complain much. Thank you nonetheless
Service rating : Excellent service, easy to order, good choice and kept informed of delivery process. Especially like the way I am informed when the gift has arrived.
Product : A wonderful basket of lovely fresh flowers. My Nephew and his wife were delighted with it. I saw the basket two days after it had arrived and I was also delighted.
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