The original bouquet was delivered and left on the doorstep in the rain with no delivery note to suggest it was there when I had requested for it to be left with a neighbour. The bouquet was extremely poor and appeared to have been padded out with laurel leaves. I have used Serenata on a number of occasions and service and flower quality has always been excellent. I emailed Serenata and they immediately offered to re send the bouquet on a date of my choice which they did and it was lovely. I think I was just unlucky and it was New Years Eve when I am assuming it is more difficult to provide fresh flowers. I rate the company and service as good because you can't do more than rectify the fault.
This was the first time I had ordered something other than flowers, so it was taking a chance that the recipient would be pleased. Having not seen the resultant product on delivery, I can only say that there was no negative comments. Also that they were welcomed and appreciated, so it did the job I had hoped for!
Delivery as requested and expected on Christmas Eve - well packaged as usual, although I believe there was a stick to assist in pulling the bouquet out of the enormous box, which slipped out of it's moorings causing the vase encased flowers to drop a foot or so. Luckily no damage to the contents!
There was a few broken stems on the flowers and the water had been tipped out , I imagine the drivers can was full given the Mother's Day weekend so a spike in workload probably lead to the slight damage but they were mostly ok so I won't score poor
Timely delivery on mothering Sunday morning, good price and nice selection. Serenata offered better value than main competitor, also the online discount code worked and allowed me to upgrade for free.
Excellent Service and prompt delivery. My friend really loved the flowers. The only criticism which I have, is several delivery texts and emails, were sent to my mobile and email address. One or two delivery messages are needed.
Feedback after placing order was excellent, but website was hard to use and cumbersome. I nearly didn't order.