The original bouquet was delivered and left on the doorstep in the rain with no delivery note to suggest it was there when I had requested for it to be left with a neighbour. The bouquet was extremely poor and appeared to have been padded out with laurel leaves. I have used Serenata on a number of occasions and service and flower quality has always been excellent. I emailed Serenata and they immediately offered to re send the bouquet on a date of my choice which they did and it was lovely. I think I was just unlucky and it was New Years Eve when I am assuming it is more difficult to provide fresh flowers. I rate the company and service as good because you can't do more than rectify the fault.
good selection, website easy to navigate.
Delivery was appalling - flowers arrived on the day of delivery but were left behind the garage rather than on the doorstep as requested but no card was put through the door so it wasn't until days later that the flowers were found. Following days of heavy rain, the box was destroyed so it is lucky the flowers were not ruined.
Easy ordering online service. Brilliant communication throughout the process confirming the status of the order and when it was delivered. Feedback on the flowers is that they were beautiful. I will definitely use Serenata Flowers again and recommend them to others.
Delivery as requested and expected on Christmas Eve - well packaged as usual, although I believe there was a stick to assist in pulling the bouquet out of the enormous box, which slipped out of it's moorings causing the vase encased flowers to drop a foot or so. Luckily no damage to the contents!
What an amazing team ,there was absolutely no problem in helping me when I clumsily ordered several more bouquets than was meant ,which of course was totally my fault,replied swiftly to my email with no hesitation in sorting it out for me
Good and quick delivery ... But message left off bouquet and recipient didn't know who they had come from
very good how they keep in touch let uou know when delivered and in this case where they had left it