Disappointed with the notification of the flowers 'leaving the building' and 'your flowers being successfully delivered'. I was notified at 3pm and 4pm respectively when the flowers were delivered at 9am. I have always been informed on time so I can make the all important telephone call precisely after the notification. I presume this is the fault of the courier or you have abandoned your previously excellent service. Please get it right eh !
SerenataFlowers went the extra mile to ensure that the flowers were delivered safely, even when the delivery could not be completed because of address issues, they helped me promptly and got the flowers delivered the next day at no extra cost. I really appreciate their commitment to bringing the most specialized care to their customers and the customer support team was very helpful in resolving any issues that delayed delivery. Thank you again!
Service rating : the flowers were left in a suitable place even although there was someone at home , however I would have thought that note would have been put through the letterbox to let the customer know where they were
Product : The flowers were well received and I was told they were beautiful
Service rating : Good service very efficient in delivering
Product : Hi I have used this company in the past with good results but I was a little disappointed in the strawberry sundae spray the reason being there wasn’t very many flowers in the display.
May rethink in the future about using again sorry
This was a gift so I didn't see them in person but the recipient was delighted with them and posted a picture on Facebook and they looked fabulous. Service was so quick and efficient I honestly don't know how you got them there the following day.
I would definitely use this company again. Very happy
Service rating : I’ve used them a few times now and every time they have delivered on time and the flowers were very good quality so I was told
Product : My mum loved there flowers
Didn’t recieve the design that I originally ordered with no notification of this. Was happy with balloon that I received as it was for Mother’s Day but don’t appreciate this possibly happening in the future in orders.