Service rating : After 40 years apart, I did not discover my father’s passing until the weekend before his funeral. It was Sunday.
I had hours to arrange for flowers to be delivered to the family home the following day. However, good communications with Serenata Flowers helped me to complete the purchase of a Grandissimo arrangement of Oriental Breeze with two hours to spare. They arrived to my Step-mother’s surprise and delight just after the service.
She wrote to me a couple of days later telling me how they fill her home with a wonderful aroma. Thank you Serenata Flowers! Martin Underwood (Torquay, Devon)
Product : I never saw the flowers myself as I purchased them from the SerenataFlowers.com website but my Step-mother (who they were intended for) told me days later that her home was filled with a wonderful aroma. Thank you Serenata Flowers! Martin Underwood (Torquay, Devon)
Service rating : Sent flowers for mothers day.... my mother telephoned me to thank me and said the flowers where beautiful, they had just been delivered and the person that delivered them was lovely, I will be using serenata flowers from now on , so impressed with the flowers and the service and the price was very reasonable. thank you very much
Product : Blue Dendrobium ....... my mother said she was amazed at the colour and quality of this bouquet........im so glad i chose these flowers.
Service rating : Excellent service. Flowers delivered on time and in good condition.
Product : Recipient told me that the flowers arrived in nice box and were in good condition and still in bud., She enjoyed watching the flowers come into full bloom and it meant she could enjoy them for longer.
Service rating : Emails and text messages kept me up to date with how my order was being processed, which is always very reassuring.
Product : I have been informed by the recipient that the flowers were "gorgeous". I did not see them myself so have to take her word for it, of course, but I am assured that they were much appreciated.
Service rating : The web site is a bit fiddly to use when applying a voucher but the overall service was excellent,and I felt confident that the service and flowers would be as described.
Product : I had an email from the flower recipient which says it all: "they are gorgeous - spectacular - such a thrill".
Service rating : Never let me down yet - when we had terrible snow etc in 2011 my flowers were dead and frozen after being stuck in a warehouse on route to me. Serenata refunded my money without any problem.
Product : Haven’t seen it, but the recipient was delighted and told us it was ’so pretty, lovely’.
However I would appreciate not being inundated with mails asking me for feedback after every purchase. If something was wrong I would let you know, if everything is ok, and as I requested, then the only feedback you will get is repeat business.