Service rating : Good website, good delivery, disappointing product
Product : The bouquet will be fine in a few days - it was delivered almost entirely in bud and as it was on the day of my daughter’s 40th, looked very disappointing on delivery, just stallks and buds with a few flowers. They’re starting to come out now, 4 days later, but the initial impact was small. In addition, I imagine the standard bouquet must be pretty small, as the deluxe was what I would have expected of a standard,.
Poor customer service, I paid for next day delivery before noon (on Saturday). The flowers did not arrive until the day after (Sunday). I tried to ask for my fee back for the delivery charge and I was refused. The flowers upon arrival were nice, however the roses did show browning around the edge of the flowers as they were already on their way out.
Service was fantastic. Quick and very easy to use from choosing to ordering and as the were a gift I was kept up to the minute info on where the flowers were and when they were delivered. No stress involved
I wanted sympathy flowers delivered to a farm in the middle of nowhere, interflora simply refused to deliver to such an outlying address, but there was no problem with Serenata, plus I was kept informed all the way as the what was happening to my order. Great service
Service rating : Easy ordering, amazing choice of flowers, kept in touch with every stage of delivery. would highly recommend Serenata Flowers.
Product : I did not see the display but the receiver said they were gorgeous
Service rating : Placed order near Christmas - flowers dekivered as promised and was kept up to date withe ordee’s progress - really pleased and will use agaun.
Product : I didnt see them but heard the flowers were lovely.
Service rating : Again an excellent service from beginning to end.
Product : We wanted to send a colleague something different as she is off poorly and had been overwhelmed by flowers. This pamper hamper was just what we were looking for and our colleague said that it was just perfect.