Service rating : Very good website and easy to use, with a beautiful display of flowers and choice. Ordering just couldn’t be easier. Will definitely use again for birthdays and thank you gift. I am very pleased I found this site and tried it.
Product : These were a "thank you" to my daughter-in-law and she was delighted - said they were beautiful and couldn’t wait to thank us (bless her!)
Service rating : Next day delivery good , communication great but not having a delivery time isn’t :0(
Product : Was abit annoyed that they wasn’t as described in picture and they turned up in a box rather than delivered as a bouquet , and the fact you don’t get a delivery time I went round my mums and made sure she stayed in all day as they was a surprise just to make sure she got them , but other than that she was happy with them :0)
Service rating : Easy to order and quick transaction.Good response to my complaint about the flowers.Dealt with without an argument and offer of another product to money return i cannot fault.
Product : Sadly the flowers looked like they needed more care and attention when packed.Appeared somewhat squashed.The box was dented on arrival.The flowers looked like they had not seen light for some time.Petals falling off.My wife has tried some TLC
Service rating : The service and communication via text and email were brilliant.
I would definitely recommend Serenata and I would not hesitate to use the company again.
Product : The bouquet was absolutely stunning.
A generous amount of stems in a variety of colours.
My daughter was delighted to receive them for her birthday and she is real critique of peonies as they are her favourite flower.
Service rating : Generally I have found your Company offers a v good service but I was disappointed by my last purchase.
Product : Some of the roses were disappointingly small not was expected as shown in the photograph and represented by the cost.
Service rating : Would like the delivery to be made before 6pm I understand I could have chosen another delivery option but would have expected it earlier in the day. Also the text messages and email delivery confirmations were not accurate
Product : As above
Kept up to date with order via email and text, only observation is that the text in the card was a little bit small. Could look to change size of text depending on amount of text entered or limit the amount of text someone can use