I have used a number of on-line flower services over the last few years and have generally been quite pleased but trying SerenataFlowers for the first time was a revelation. Not just the ease of ordering but the level of service and attention to detail was fab! I knew exactly when the flowers had left the depot and when they had arrived... Well done guys.. Will definitely be using you again.
Excellent service - realised at 4:40pm I hadn't organised someone's gift for the next day. Saw this and was a little skeptical, but placed the order at 4:45 - the flowers were with me by 8:00am the following morning!!
I've used Serenata now for a few years and the service (and quality of flowers) is consistently excellent. They deliver promptly and keep me informed of delivery progress. I have no hesitation in recommending them to others.
I was not very impressed (at first) as flowers were delivered on the wrong day and arrived dead/damaged! After emailing and complaining I was offered a refund or re-delivered. I had them re-delivered (not quite the same as ruined the surprise!) second time around though they arrived fine!
Textes telling me when flowers were despatched and delivered was good. However, flowers were left on doorstep when my instructions were to leave with a neighbour. Also recipient was in the house at the time so should have rung the doorbell
Used Serenata several times , always delivered right time and place, and will use them again in the future .
Service rating : Quick efficient service
Product : The freesia were not the same colour as in the picture, but still lovely