I was very pleased with my order but I was disappointed that the courier had left the flowers on the front door step and had not rung the door bell. My husband was in all day and would have heard the bell ring. The flowers were not received in there usual good order either, the box had been pulled open on one side and the flowers were on show. This is the very first time that this has ever happened but the flowers themselves were great.
I have nothing negative to say about Serenate Flowers. However, the same cannot be said for YODEL the delivery service they contracted on this occasion to carry out the delivery. The flowers I ordered for my wifes birthday were deliverered to the wrong address. The delivery label was clear and I sat in all day waiting for them. I'm still really annoyed. It's that usual thing. "If you want a job doing properly, then do it yourself!"
However, I did not see the end-product and have not had a chance to ask the recipients what they thought. However, was disappointed to find subsequently that the recipients did not know who the flowers were from as there was no indication in the delivery - I did not use/send your standard greetings card as a card had already been sent privately. Therefore I think that a small indication at least of whom the flowers are from would be approporiate in the future.
The service is good but I found the website very frustrating as it wouldn't let me choose the no cost brand card option. I tried again later on a different machine and I was able to choose that card and wrote a message which was accepted and confirmed online but when it came to delivery, although the flowers were lovely the recipient had no idea who had sent them as there was no card at all...
Friendly service made you think positively about the flowers before you’d even ordered. Only negative thought I had was learning that Yodel did the deliveries as I have had bad experiences with them in the past. Hopefully they delivered them okay to my friends, who thought they flowers were great.
I've used serenata flowers a couple of times and every time the service is brilliant. They always keep you updated on delivery details and let you know when the flowers have arrived. Love their fun emails.
My orders have been received on the day requested for delivery, there are never any disappointments. A courteous text arrives acknowledging the order and I would never go anywhere else to send flowers.