Service rating : I have in the past, been very pleased, but this time I sent a message because 3 of the dozen roses drooped almost instantly and I asked how we could have prevented this. My request for info was not answered, instead I was asked to send a photo as if I was complaining about the "product". Delivery ,presentation etc excellent.
Product : Some roses drooped instantly. I was asked to email a photo but I wasnot visiting the recipient again ( I had visited on the day saw the flowers and emaile., The distance made another visit uneconomic. Also I am not particularly "computer-savvy". So I could not comply. I felt disappointed as the recipient really needed a "cheer-up". Still 75% of the roses and 100% of the freesia were still fine 4 days after delivery so poor is quite harsh but I couldnot say good as I wanted "wow factor" for my money. Supermarket flowers and self delivery for me from now on.
Service rating : I’m always impressed with Serenata Flowers they give value for money and they provide a high level of service. I’d lost my order number and had not heard from my Dad about his present I wrote a quick email and even over the holiday period they checked into it for me and my Dad has his beloved wine. Thank you
Product : My Dad is keeping it for a good occasion so has to be great and I hope I’m there when he opens it!
Service rating : Your service over & above any service I have ever received. I will most certainly pass your name to my friends.
Product : The flowers are still in excellent condition .The card that accompanied the arrangement was beautifully put together and caused a smile on every ones face in fact a tonic in itself , your company deserves 100%
Service rating : Always have lovely bouquets to choose from and the prices they use are excellent value for money.
Product : People who are recipients of the bouquets I send always say how lovely they are and brings a smile to their face. They also comment that the bouquets do last a long time. So am as a sender of flowers to many people happy with this
Easy to order, good selection of flowers, next day delivery. The only problem was that I asked for the delivery to wait for a while.
The recipient has arthritis and takes longer to answer the door. The flowers were left in a box meaning he had to bend over to pick them up.
I was very pleased with the service from start to finsh ! It was great to be kept up to date with emails letting me know when the floweres had left and when they had been delivered. Excellent service !
Delivered the next day at no extra charge, kept informed every step of the way, including when the flowers had been delivered. I have used Serenata a few times now and always been really pleased with the service - at good prices too!!