Service rating : Flowers were delivered in good time and ordering service was easy and quick.
Product : Found the bouquet did not hold up to the photo on line, considering the price I found the bunch to be small with short stems. Have used other companies before to order flowers and for similar money got more for my money. Some of the leaves on the bouquet were damaged and looked tatty. Like the fact that some blooms opened later, but at the time of delivery only small flowers were open. Which when receieved looked rather pitiful. Life time of flowers was shorter than previous orders from other companies.
Service rating : The website service was good and prompt accurate delivery and advice given.
Product : The flowers were a disgrace. This was a bouqet to say thank you to someone who has been helping us with childcare. The gergras were missing petals and the purple flowers had old edges (slightly brown). The lillies were still closed when i saw the flowers so they may open and be fabulous but the rest of the flowers will be dead by then. I clicked on a deluxe upgrade but the bouquet was sparse and looked incomplete. I have had to buy more flowers as they did not represent what i thought i was buying and certainly did not say the thank you that i had hoped.
However, the flowers did arrive a lot later than expected (I had assumed that once I received the email dispatch alert, that it would be only an hour or two after that time) and the delivery guy didnt ring the bell or knock the door. The recipient only found the flowers on the doorstep because they were on their way out, some time later. The bloom was lovely, it would just be good to have a more accurate idea of delivery time and ensure the recipient actually receives.
The delivery was to a hospital but did not arrive, the chocolates were returned to Serenata, I assume it was because the courier was probably expected to pay to park to enable him to drop off the gift. This I can understand, no one should have to be out of pocket. Sereneta did offer to re deliver but I declined.
Service rating : The service was extremely efficient and I liked their sense of humour!! It was easy to use and I was kept informed of progress all the way. Well done! I will definately use them again.
Product : The recipient tells me they were excellent, although I have not seen them myself due to the distance involved.
Very good but I must say I did have a bit of trouble with ordering on your website, it wasn't very clear to me where to write address if where flowers were going, I didn't realise that that was where note went. I also could make the order on my I pad bas could access the checkout on page, I had to go on the main computer to make he order
Service rating : the service was excellent, it’s just a shame that goods did not live up
to the service
Product : the size of the product in respect of the price charged is not good. I have seen
plants cheaper and better quality in local garden centre.