Service rating : Once we found how to send an Email to you(Email address of serenataflowers.com not
accepted & continually rejected) your reponses were within 2 minutes,could not have
been quicker,even over Bank Holiday.
Product : Stocks were very sweet smelling but roses were poor,wilted within 6 hours of being
placed in vase. Complaint lodged & replacement flowers expidited very quickly.
Service rating : I did not see the flowers as they were a gift. I was told they were beautiful. Delivery was amazingly fast and I appreciated the text updates!
Product : I did not see the flowers as they were a gift. I was told they were beautiful. Delivery was amazingly fast and I appreciated the text updates!
Service rating : Except delivery instructions were not quite as requested - if no reply please leave in lobby - but were left outside, fortunately someone entered house later and found them
Product : Flowers were beautiful.
Service rating : First class service was informed via email, mobile as to the status of the order and delivery.
Product : My mum was very pleased with the flowers, especially after undergoing a procedure that day at hospital.
Service rating : +++++service excellent
Will definitely use again
Product : My mother-in-law said they were the most beautiful and unusual flowers said ever seen!
I’m glad m and s website down so I got to order from you, will definitely use you again.
Service rating : Not delivered on day requested although ordered in time for deadline
Product : Not as large as I imagined them to be ,not as good as Next for the money.
Service rating : None
Product : No more comments
Service rating : The delivery and such was ok although later then i thought.
Product : When the flowers arrived they were damaged which was upsetting as it was for mothers day, Also you shouldn’t have to pay £30+ for a medium sized bunch of flowers.