Service rating : Easy steps to order flowers. Speedy service, and excellent
service to be told of my flowers journey from start to end. It
was for a funeral, and so was reassuring to know exactly where
my flowers were. Thankyou.
Product : These flowers were for a funeral which I was unable to attend.
I am sure the flowers would have been lovely because the service
given was excellent and the company wanted so much to please
Will order again. Perhaps I will order some just for myself as an
indulgence as I lost my husband a few years ago so flowers I have
to buy for myself. Thankyou once again.
Service rating : This was a special offer. I had no problem ordering the flowers and no requirement to contact the company. The order was acknowledged almost instantly and delivered very quickly.
Product : I received an email from the recipient of the flowers who said she was delighted with them. One never knows whether someone is just being polite, but she sent a photograph to a mutual friend so I could see what a lovely bouquet had been sent. I have since met the lady and she is genuinely delighted and the bouquet was beautiful. Thank you.
Service rating : First time I’ve used Serenata, apart from a cliche when ordering on the website using a voucher. Although this was sorted out via the live help link everything went well. Text messages on the day of delivery saying on the way and when delivered but did say left securely at front of the property but the receipient actually received them herself.
Product : Obviously I have only seen them on the website but the receipient said they were lovely and in a bubble of water.
Service rating : To be able to order at 8pm and have the flowers delivered at lunchtime the following day was service indeed!
Product : The recipient said it was the nicest surprise she’s ever had. The flowers were beautiful and fit for a bride on her wedding day. (She was in fact an elderly relative whose birthday we had forgotten.)
Although I had an unfortunate experience with serenata....the flowers I ordered for someones’s special birthday were not delivered on the quoted delivery date due to a technical problem, this was compensated by delivering on the next available delivery date with a complimentary upgrade.
There was an error on the website with the card I wanted a get well card and every time I selected the card it came up with happy anniversary. In the end I opted for a blank card and wrote my own message.
This is probably my favourite bunch of flowers on this site! I’ve been given them as a gift in the past as well as buying them several times for some of my friends who have all loved them! They last for ages and are really great value for money in my opinion, definitely recommend them.