Service rating : The service was good and flowers arrived but we were very disappointed that the price on the first page was different from the price that was shown at the check out page. Having no telephone number to query this was frustrating we need the flowers so paid the increased price.
Product : The flowers and fruit were OK but I felt that they were not as fresh as they might have been by the time we arrived two days later the fruit had started to rot.
Service rating : my daughter sent me a photo of the flowers they were lovely, however i was in tears because she didnt get them till after her birthday. ie the next day. there were workmen all out, front of house.so we cant understand why they were left outside.to be found a day late.
Product : i will use your services again as i found the service & comments from the receptionist impeccable but not the delivery, which was by courier not post.
Service rating : Serenata duplicated my order, sending flowers a few days earlier than I had asked and although they did give these second flowers free of charge it ruined a surprise I had planned which involved the flowers.
Product : The flowers were brown and dying upon arrival and so I was extremely unhappy with the quality of the product.
Service rating : Very happy with flowers according to the recepients. We were impressed by the way you kept us informed of when the flowers would arrive AND when they had. Would look for Serenata again - thank you.
Product : As far as we know the flowers arrived looking as beautiful as they did in the illustration.
My girlfriend received the flowers on time and in good condition she was over the moon when she opened the box and see how beautiful the flowers were it was so worth getting an up grade to a bigger bunch as the radiant smile was priceless thank you so much i will use this service again
Service rating : Excellent communication and service
Product : My friend loved her flowers and they’ve last a long time!
Service rating : Very efficient service with excellent communication about the delivery,
Product : My auntie was over the moon with the arrangement - it’s appearance and quality,