Website was a little tricky to understand plus I added extras I.e. small cake and this did not appear but the bouquet I had clicked on the first time and thought I had cancelled appeared at the end of my request. It was hard to figure out how to refresh your request before you paid, so I ended up paying for two bouquets which I then had to put from my sister at the last minute. I spent along time back tracking my order and although I have a lot of patience I was running out of time to send my order for the next day.
Very good service, the flowers were lovely. Only negative was the flowers were delivered at lunchtime on the correct day but I did not hear until early evening that the delivery had taken place. When trying to track, the response was simply 'we are preparing your order'. Otherwise very good and will use again
When I over ordered this wasn't a problem and I was alerted to the fact I may not be able to deliver to a hospital.
However I was expecting delivering the day on 2nd September, not the 3rd. They were despatched on 2nd at approximately 23.55pm and then not delivered on 19.55 on the 3rd. When I ordered I booked delivery for the 3rd.
Service rating : Absolutely brilliant service, receiving emails at each stage of the order is reassurance that the flowers will be delivered within the time scale as promised. This is customer service with extras and very much appreciated. I now won’t use anyone else but serenata flowers. Thank you.
Product : My friend said her flowers were exquisite and really fresh.
Very pleased with this Mother’s Day bouquet I picked out . Chose the deluxe which filled two large vases. Beautiful flowers which were presented well. Received a text the morning of dispatch and my mum received the flowers by 9am on Mother’s Day . Would recommend .
Service rating : Delivery and service good no faults there, just disappointed in how the long the flowers lasted.
Product : I had the flowers delivered on the Saturday and they had to be thrown away by the following Wednesday did not even last a week. Very disappointed.
Excellent service and kept me informed throughout. I had a problem of non delivery because my friend was not at home on the day of delivery, Serenata Flowers. Re delivery went smoothly without any problems