Whilst the product seems to look good and was ordered on the due date, my experience was not entirely satisfactory.
1. The online ordering system was not clear and enabled me to enter my delivery address as my billing address so in fact the order went to the wrong place. If the online ordering system had checked which address the payment card was registeredto, as I think should happen, then payment should have been refused and I could have remedied any error on the addresses.
2. I only received a text confirmation of the order which did not contain all the delivery information like the delivery address. Again if I had received an email confirmation I would have seen my mistake on the addresses and corrected it before the delivery was dispatched
3. The delivery window of 12 hours is not particularly acceptable given the busyness of modern lives. Would there be any chance of narrowing this even to a 6 or 3 hour window?
Given these issues I will not be using your services again!
I have been using serenata florist for well over 8years now, I was blown away when I ordered flowers whilst in the Far East (China) and it was delivered to my wife in London. There has been a little setbacks like the deliver taken a while and the other I guess it was left outside in a secured place but I thought it might have been easy for someone to come and take away. Needless to say the recipient received flowers so I guess I cannot complain much. Thank you nonetheless
Service rating : It was nice to be kept informed with every step of my order right up to delivery
Product : These were a gift so did not see them, but the lady who received them said they were beautiful and after six days some of the flowers were just opening, so it seems like they will last quite a while
These were delivered overseas. I am not in a position to give my own views on service. Whilst I was informed every step of the way, which is no more than I expect when dealing with this company, how does one judge the standard of delivery? Only on my own expectations. for that I do not rely on that of others.
I ordered the Spring Chicken Flowers for Mothers Day. The arrived in perfect condition and they were packaged well. The flowers were beautiful. Some of the flowers had not opened and they were lovely colours when they opened. The flower lasted over a week. My mother was really pleased with them. Thank you very much.
Service rating : Easy to use the system and I was kept me up to date with delivery time.
Product : No knowledge of them myself as they were sent to my sister and she said they were absolutely gorgeous.
Service rating : Delivered on time in good condition as I was kept informed where they were via tracking. Excellent service.
Product : They were a gift as so I haven’t tried them. But I’ve been told they are very tasty!