Service rating : The delivery was good they let me know every step to when it was leaving the flower shop to when it was out for delivery to my mums house but the roses have already started to droop and die so poor quality flowers and when tbey arrived they came in a box they didnt look that great until my mum sorted them out into a vase
Product : The delivery was good they let me know every step to when it was leaving the flower shop to when it was out for delivery to my mums house but the roses have already started to droop and die so poor quality flowers and when tbey arrived they came in a box they didnt look that great until my mum sorted them out into a vase
The service I received was outstanding, I ordered the flowers on Sunday for delivery on Monday and they arrived with no issues!!
I emailed the company on Sunday to explain that they were going to a school and which part as it's a funny building, and they replied. The communication I received throughout the process was excellent, I would highly recommend this company, and the flower were beautiful too!
Ordering online was quick and fairly painless, with the exception of an error causing an additional item to appear on the bill, post shopping basket summary. Nevertheless, the customer services team responded very quickly to my query, the matter was resolved within hours, and the original order was delivered correctly and on time.
Service rating : The service was very good but the only comment I have is when they were delivered they left the flowers behind a lot of bags of rubbish so if the dustman can they would of been thrown away and they would not have received them.
Product : The arrangement was lovely they was very pleased with them
Service rating : On the two occasions I have used Serenata they have always been efficient and professional.
Product : These were sent to my cousin for her 25th Wedding Anniversary, she rang me and said they were beautiful.
Service rating : the flowers were beautiful and the price was Really good value. Thank you my mum loved them
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was a bit disapointed this time flowers were not delivered until 5ish they were a suprise for a birthday . did not get the text to advise they had left emailed about 3ish and found the email i got back rude and still have not got the text to advise they had been delivered