Service rating : Delighted with the ongoing tracking of the order from start to end. Very impressed. Total confidence that flowers would get there on the day requested.
Product : Recipient was delighted with the spray of flowers. I saw them for myself when I went to visit the following day. Great idea to choose right flowers for right occasion. Will definately use Serenata again and again
Service rating : I really liked the way I received emails (very amusing ones at that!) to let me know what stage my order was at in the processing order.
Product : The flowers were for a ’Thank You’ for friends and they were absolutely delighted with the freshness of the flowers and the colours. I will definitely be using you again and will be telling my friends about your extremely efficient service.
Service rating : good service with funny e mails to back up delivery
Product : we were mislead by the picture showing a lovely bunch of flowers with a reduction in the price. the flowers received were nothing like the picture . would liked to have used you regulary but were very dissapointed with the flowers. phoned shop to express dissapointment after.
Service rating : Good communication informing of status of delivery, etc however the flowers had already reached when I received the communication informing me that they had left the depot so maybe it was not that accurate. Not complaining however as they had reached earlier than expected.
Product : Did not see the flowers once they had been delivered so unable to comment on the product.
Service rating : I am very pleased with the service from Serenata - especially the messages to relate progress. I also like the light-hearteed touch, e.g.’our gurus are working hard ...’
Product : I did not see the flowers myself, but my friend was delighted with them and described them in detail over the phone.
Service rating : So easy to order fabulous service and a fantastic selection to choose from
Product : Flowers were just like the picture on web site. Made a real change to be able to order such exotic flowers at a great price. My mum absolutely loved her bouquet and they arrived on time on her birthday.
Service rating : Yes its very good as so far the family and friends receiving have commented service is followed to the instructions
Product : Sorry cannot leave a comment as don’t see the end product and the recipient will always say they are lovely as not to offend!!! So therefore apart from being good no other comment - sorry!