I am really pleased with the quality of the plants, and the tracking and ordering process.
The reason for awarding four stars instead of five was that the delivery was not made on the day requested. I was kept informed via the tracking process and in this case delivery a day later was not a problem, but that would not always be the case.
Service rating : Really beautiful flowers and an excellent, reliable service. I accidently ordered two lots of flowers online and got in touch with a very helpful member of your customer service team who dealt with my mistake straight away. Will definitely be using your company for future purchases :)
Product : Very good quality, beautiful colours and my girlfriend was thrilled with them.
Not the first time I have sent one and this also came beautifully packaged. Giving one at the same time as the flowers means the sender knows the person receiving them will not have to look around for a suitable vase for the flowers. I would imagine this was especially useful when sending to a patient in hospital.
Service rating : The website was easy to follow and did what I needed
Product : The flowers where nice to start with but wilted and died within 4-5 days. I would not be looking to use the service again or recommend it if this is common practice as the flowers were expensive but must have been past their sell buy date.
Service rating : The delivery was as promised and the quality was excellent.
Product : I bought the flowers for my sister- in-law and she was delighted by the amount and quality of the flowers. So I was relieved as I bought them on line and hadn’t used this venue before. I would certainly buy from you again.
I was kept informed about the progress of my order and was informed when the flowers were delivered. I think that this is a very important part of the service. I think that SerenataFlowers really understand the meaning of Customer Service.
Very businesslike and though I didn’t ask for any specific delivery time, the flowers were delivered early/mid afternoon to my friend who rang me immediately to say how lovely they were. I even got an email from Serenata Flowers telling me that the flowers had been delivered..