Service rating : Service and products normally excellent however in this instance the flowers let you down.
Product : Flowers sent to wife were in poor condition stems and edges going yellow/brown foliage minimal flowers lasted for 3 days these were poor quality and not as good as previous flowers of the same type. Not as good as the flowers of the same type ordered at the same time and sent to Mr/Mrs Joel where much better quality and lasted for 9/10 days and had plenty of foliage.
Service rating : Not too easy to use the website especially with ordering requiring a mobile no before I could move on - not everyone has a mobile phone. Otherwise - very useful way to send flowers and a good service.
Product : Have not seen the flowers since they were a gift for relatives far away, so cannot comment but the photo on the website looked great. Hope they are as good in real life!
Service rating : Very good, quick response to email, I like the text update to let me know the flowers have arrived. Only issue is the fact I received 6 confirmation emails, although at least I definitely knew my order had been received!
Product : I did not see the flowers but the recipient said they were lovely!
Service rating : Efficient and fast. Delivered rght on time!
Product : The flowers were beautifull. Some were already open and some werent which meant that they would last longer....my only negative thing would be that there werent enough of them and next time i shall pay a bit more and go for a larger bunch!!!
Service rating : Good variety of flowers at different price ranges. They keep you fully informed of progress of delivery through texts and emails. I have used SerenataFlowers before and have found they provide exactly what I want. Customer service is high on their list. Would definitely recommend.
Product : Haven’t seen the flowers but feedback from my Auntie, she say’s they are lovely.
Service rating : Apparently the flowers were delivered on the correct day & we were told they were ’beautiful’.
Product : Difficult to answer this as we did not see the delivered flowers but we heard they were beautiful. Cannot say more unfortunately as they were delivered many miles away from this area.
Service rating : Flowers were delivered on the date given. Overall a very good service experience
Product : My Mother-in Law was most impressed with the flowers which bought a smile to her face when she was feeling down.