Service rating : The service was fantastic. I was kept fully informed of where my order was in its process and received a text when the flowers were delivered.
Product : The flowers were stunningly beautiful and worth every penny. Excellent value for money. I will definitely use Serenata flowers again.
I have uses Serenata before and the quality of the flowers has been amazing, however this time the flowers were wilting on arrival and dead within days. I sent a complaint and requested new flowers but have never heard back.
A very thorough process of informing about delivery. As I commented previously the delivery was non existent as I consider that throwing the box and card over the front gate as was done by Yodel, cannot be described as delivering goods in any way.
Service rating : Delivery on time but the flowers were lift outside , with no call
Product : Good , not to sure on the sizing taking I when for the large
Flowers arrived on the day but 12 hours after I got the message they were on the van! Box was badly damaged but flowers ok.
Delivered on time & I was kept informed as to the progress of the order. Very efficient.thank you.
There was a mix up over a double payment but this was sorted out really quickly and refunded. Thank you