Service rating : The service itself was good - the flowers were delivered on the correct day and Serenata’s customer care dealt with my subsequent complaint in a timely manner.
Product : I was very disappointed by the bouquet that arrived - almost all of the flower types that were displayed on the website had been replaced by other types of flowers; and, in my opinion, of inferior quality. Even taking into account Serenata’s ’substitution policy’ the bouquet was decidedly poor and could in no way be described as ’deluxe’. Serenata customer care were quite sympathetic, but the florist themselves took no responsibility for the sub-standard arrangement. As a result I no longer use Serenata nor, indeed, any local florists (as I do not know which one was used to fulfill the original order)
Service rating : Great service, regular text updates so I knew the flowers were on their way and then left securely. This was particularly helpful as I discovered that the recipients weren’t moving until the day of delivery (I thought they would already have moved in but things changed)
Product : Flowers were much appreciated
Service rating : Flowers were delivered next day, as promised and I had 2 texts, one to say they had been dispatched and another to say they had been delivered, all before noon and I only ordered them at 10 to 8 the night before. Thank you!
Product : My friend was delighted with her flowers and loved the autumn colours, cheered her up!
Service rating : Hassle free ordering, I was late ordering mothers day flowers! I liked the way I got regular emails with the latest status of the order
Product : The recipient said the flowers were lovely,
Service rating : Very easy to order and was delivered when specified. Could not be happier with the service.
Product : These were for my mother,Idid not see them but apparently they were absolutely beautiful.
Service rating : Excellent service except for one time at the beginning of January when the flowers were not delivered for two/three days.
Product : I have not seen the flowers but the recipient was very happy. Thank you
Service rating : I found the service very easy to use and was pleased with the outcome.
Product : I understand from the person receiving the flowers, that they were lovely and arrived on the day specified.