Service rating : The flowers were ordered and delivered in less than 24 hours. They text and emailed me to keep me informed that the flowers had left the shop and when they had reached their destination. I was delighted with the ordering and delivery process.
Product : I have rated the flowers good only because I didn’t see them myself but the recipient of the flowers said they were beautiful, so maybe I should have rated them excellent.
They were certainly good value with no delivery charge and I will definitely use thus company again.
Service rating : Although apprehensive initially I was delighted in the ease of use of your web page and the texts I received to inform me of the progress of my order. I felt very reassured. If the delivery was a true reflection on the photo on the web page (which I have yet to find out from my friend) I will be delighted.
Product : I have only put excellent because my friend has said how beautiful the flowers are. I can only hope that they looked like the picture - if they did - fantastic. Perfect for my needs and much appreciated by the recipient.
Service rating : Ordering online is so quick, easy and straightforward.
Product : I’ve used serenata for a long time now and will continue to do so. The flowers are gorgeous (so I’m told - I’ve never been sent any. I’ll have to send some to myself!!), the choice is brilliant, delivery is speedy and they keep you in touch with the delivery progress but, most of all, it offers fantastic value for money. All excellent!
I always order flowers from Serenata when these are for family or friends in another part of the country. There is a wide choice of flower arrangements to choose from and the web site is ease to navigate. They communicate really well with the purchaser so you always know what stage the delivery is at and when the flowers have arrived.
Service rating : The roses in the bouquet apparently drooped within 1 day, but were quickly replaced. My friend said that the after care service was excellent, but naturally we were both disappointed that the first delivery of flowers was not perfect.
Product : As above
Service rating : Really efficient. Delivered next day during Christmas busy period without having to pay surcharge. Arrived on time, very impressed. Great communication throughout process.
Product : Fantastic. As described.
Service rating : Fantastic service! Easy to use website and flowers arrived next day and were beautiful.
Product : The service was very personal and even emailed/text to let me know when they were out for delivery and when they had arrived. Will definitely use them again.