Flowers were for 17th Wedding Anniversary, unfortunately I was away working at the time, but my Wife was very please with the flowers, she said they were gorgeous. The only problem was is they were left down the side alley, where someone could have easily picked them up and taken them, I asked that they be taken to a neighbours house if she wasn't in. Other than that it was Excellent service.
Next day delivery was unsuccessful I was quite concerned when it hadn't arrived by eight but read it can arrive on till nine all I think this is far too late especially on dark nights for people opening the door who live alone. However delivery was rescheduled and was prompt with emails and texts to confirm this time.
First overall service was good. Then I had to make a complaint and I was happy with how quickly they responded to me and dealt with my compliant quickly all sorted the same day I emailed with the complaint.
I have had serenata flowers delivered three times now, and I get a really good response back from my family and friends on the quality of the flowers, and presentation worth every penny.
I have had one mishap with a cracked vase but credit to the company they dealt with it straight away.
This is the third time using serenata an I wouldn't hesitate to use again. Delivery was sent on specific date which I requested for a special birthday. Have recommended to all my friends. Excellent service.
The service overall was good. My only niggle was that I got a message at 10.30am saying my flowers were out for delivery, but they weren't actually delivered till approximately 7pm. Thought this was very late!
Service rating : Very easy and efficient service. The quality was excellent and the price was good too!
Product : Excellent condition and quality. Very attractive presentation.