Service rating : Very well informed by text alerts of my parcels progress very nice touch. Arrived the very next day as promised. Flowers where very well packaged. Lots of care given to there safety and not to die in transit.
Only one slight complaint was no card was included even though this was all added at the time of ordering. But will use them again
Product : Very unusual, very vibrant had the intended wow factor
I'm giving them 'good' rather than 'poor' because I think they were let down by their carrier Yodel who delivered the birthday flowers a day late. (North Scotland) The flowers were lovely but no point in this if they can't get the flowers on time- particularly a birthday. Excellent customer service and full refund so they did all they could to put it right. Well done for that.
Service rating : Flower, cake and wine were still delivered on the day ordered notwithstanding the fact, for whatever reason, thisdid not occur until an hour after the latest time for delivery.
Product : Flowers looked lovely when delivered but all had died in less than a week which was quite surprising.
Service rating : the flowers were delivered in perfect condition
Product : I sent the flowers for a christmas present as i stay in Inverness and my Dad stays in Edinburgh .
I got a lovely phone call from Georgie and my Dad to thank me for the beautifull flowers they were pleased as punch with them thanks
Service rating : Would have prefered flowers to have been delivered slightly earlier as requested. AS the receiver had left home for the day they were left at the door in a plain box.
Product : Flowers were excelent in good condition and the person receiving them exceptionaly well pleased with them.
I was delighted with the service and the excellence of the flowes you sent Even though i had omitted to place a message with the flowers and chocolates you sent me an E Mail to say the receipent had asked you who had sent them to her,and that is when you sent me the message,That is what i call service.
I will always use you in future.Many thanks. Anne
Service rating : good communication throughout via e-mails, excellent timing on delivery.
Product : my 85yrs old aunt was very impressed with the flowers and the quality, would use the company again.