See my comment re contact with CS team. My only concern is that if I had been sending to someone who would not be expecting flowers or in the circumstances it was not appropriate to call and ask if they had received the flowers e.g. in my own experience as friends had sent flowers because my husband had passed away then what checks would be in place as I got no indication that my order had not been fulfilled at the second try.
Service rating : very prompt got a feed back when delivered.
Product : Not been over to see the flowers myself my daughter said they were beautiful, thought they may have been in a bouquet rather than a box ( thats what i believe thet came in ) but all good have saved your email address for future,
Service rating : Great, easy to use website. Very handy for myself as I work way from home. The flowers were of a high standard and they were delivered on time.
Product : The flowers were great, My wife loved them. It was a nice surprise for her when they bloomed the next day.
Used Comoany many times really disappointed with the courier used this time , rude ignorant man considering he was delivering to an elderly people's complex. I was alwaystaught manners cost nothing , don't let these people spoil your reputation
Service rating : Service was fast and delivered on the right day
Product : Turned up very dry and in a poor condition, very dissapointed
Service rating : excellent flowers, delivery was fast and they lasted well.
Product : flowers were beautiful and lasted well.
Service rating : Flowers were left outside the back garden
Product : All the flowers were in bud form, and did not make a very good first improession of a beautiful bouquet