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Ancient suns of gold and amber create a tropical ambiance for this intense floral display of colour and vibrancy... read more »Order Now »
My Step-daughter told me the flowers were really beautiful, nicer than others she had received!! So satisfied, will use you again, Many Thanks.
Unfortunately the delivery driver did not ring the flat bell but just left the flowers on the doorstep of a multi-occupancy building in a busy London street. They were discovered by the recipient by chance late afternoon - they could easily have been taken by someone else. Apart from that, the flowers were lovely and the e-mail progress notifications useful.
The recipient was absolutely delighted with the flowers, I was delighted with the speedy service
I was kept up to date at every stage.
Service rating : Service was good, had an issue with the quality & Sertenata replaced them, which is what I would have expected. However, a little dissapointed that they would not accept my word that I was dissatisfied & I had to ask the person who the flowers were delivered to to take a photo.
Product : Ordered for a work colleague, flowers delivered on specified day, however, they were in very poor condition, and I felt embarrasesed to have been the person that ordered them. However, I reported this to Serenata who apologised & offered a new bouquet, which were fine. However, as the occaision was a birthday, I would have preferred them to be right first time. Not sure if I would order again.
Excellent communication and lovely product, unfortunately left them on doorstep of wrong house. However the neighbour kindly took them over and my dayghter was thrilled with the flowers, thanks.
Service rating : I couldn’t use my voucher however I was refunded what discount I should of had so I was very pleased.
Product : I didn’t see them but the recipient thought they were really nice.