When putting my orders through, for some reason I could not put in the recipient s name and address. After my first panic I used the contact on the site to explain my two orders and who was to have which one. They left a voicemail and asked me to email them to explain exactly what was required. With fingers crossed I waited for the outcome. Shouldn't have worried both sets of flower arrived next day.
Service rating : the delivery was okay asked for them to come at 10am but they delivered at 12pm good job we were still at home when they came as if theyd been left till the evening i think all of the flowers wouldve been dead. :(
Product : i know i only spent £19.99 on the flowers but i was very disappointed as most of them were dead it just didnt look much at all, especially when you can buy a nice big tesco finest bunch for the same money, i was very disappointed sorry, :-(
Service rating : The service was good, quick, easy. Thank you.
Product : I ordered the flowers for two people we have only just met, they have said they were beautiful, they were delivered when your company said, I have not seen them, i am pleased with the service i received. many thanks.
Service rating : Very good service
I was disappointed because I quoted Voucher code for £5 reduction and this was not given
Product : Recipient stated flowers received excellent although I do not remember ordering white roses in the arrangement
Service rating : see below for comments
Product : the replacement flowers again included Carnations which were poor with one exception. Other flowers were lovely. Serenata need to choose a different type of pink coloured Carnation
This is the message my mum-in-law sent me.
'Thought you might like to see the flowers you sent me. Aren't they gorgeous.
Many Many Thanks,
She actually sent me a photo!
Service rating : service was good apart from the driver seemed like he was in a rush and literally chucked the box in to my arms and said cheers and ran back to the van
Product : for the price I paid I was expecting a little bigger bunch