There’s no such thing as too much romance when girls and flowers are concerned. No special occasion required, just random opportunities to make her feel loved, wanted and desired.
I always worry that when I tick ’Excellent’, anyone reading this will think I work for the company. I don’t - I’m based in London but my girlfriend lives in York.
Anyway, I sent her flowers from Serenata Flowers, they got there when they were supposed to and she actually said that ’they were probably the best bouquet she’s ever recieved.’ We’ve not been going out long so that was a plus.
I fully expected them to be on time (after all that’s what I paid for) but what I wasn’t expecting - and was pleasantly surprised by - was the quirky e-mail (and by ’quirky’ I mean in a lovely way), that followed updating me on the flowers’ location. I’d actually use these guys again, simply to get another one of these. More companies should communicate like this and I take my hat off to whoever is behind their e-mails. Well done guys, you made two people happy. Keep it up.
Service rating : Great service, good updates on order progress, flowers were great!
Flowers were ordered for delivery the following day.
Great selection of flowers to suit all occasions, tastes, and budgets, in my my opinion.
I received updates on my order progress, via SMS message and email, at each stage of the order process, even confirming they had been delivered.
Shortly after which, I received a message from my girlfriend thanking me for the lovely flowers.
Great service, will use again and recommended!
Product : Didn’t get to see them, but was told they were fantastic.
Service rating : Good delivery time and within scope. And good competitive prices
Product : Ordered the pink rose and had it delivered when it got their it was in a poor state, dry petals spider cob webs on the leaves. I complained and sent in pictures off the flower and it did not look healthy. I then got another one sent as a good will gesture and the same happened to that one also. It was dead on the day off arrival. My Girlfriend was looking forward to this as it was marking a special occasion. I now have to go else where for bouquet at another cost on myself
Newcastle upon Tyne
Service rating : The service was good, just disappointed in the flowers dieing so quick, when you spend a lot of money on flowers you expect them to last longer than 5 days.
Product : I’m not happy at all with the flowers, yes there were lovely and my girlfriend loves them, but they have died already, and it’s been less than a week, also I bought another bunch a week before and they died in less than a week to, iv spend over £160 on flowers in two weeks and both bunches are dead, so not pleased at all.
Professional company, I ordered the flowers from overseas and wasn't their myself so was slightly nervous as to whether or not the delivery would go ahead as planned because the girlfriend lives in a complicated flat building. None of this mattered as they managed to deliver by 9 am and all went well.
Many times I have ordered from Serenata Flowers and each and every time they have delivered excellent service by making sure the flowers were delivered on time but as important in such a beautifully presented way. My new girlfriend loved them as a surprise sent to work. Many thanks, see you again soon. Merry Christmas :-)
Service rating : Excellent customer service & great traceability on order - sadly let down by very poor product!!
Product : The flowers were a gift for my girlfriend & when I saw them I was very embarrassed at the poor arrangement & small bunch. I have seen better flowers for £5 from local petrol garage!! Doubt if I will use Serenata again. Very disappointed