My mum in a million, my all-time favourite lady, I know you deserve to be festooned with flowers every day, but I'm hoping this extra beautiful bouquet will make up for all the times I thought it but just didn't get around to saying?
Newcastle upon Tyne
The flowers were very nice and my mother was pleased with them and the ordering process etc was easy.
The negative was the delivery. The flowers arrived late on Mothering Sunday (as it was getting late). The courier didn't try the door but left outside, which alarmed my mum as she's living on her own and she could hear somebody outside the house (I was on the phone to her when they were left outside.) I understand that it was difficult to meet all the deliveries, but I think it would be good if you could feedback to the delivery that they should ring the bell and drop a card in to reassure elderly customers.
Just wish the delivery company hadread the instructions for delivery as I asked for them to be patient as the flowers were for my elderly mother who is not very mobile and they didn't even knock just left them on the dôorstep, she only realised they were there later in the day. Really not happy with the delivery company used.
every bunch of flowers I got were beautiful and delivered on time and customer service was excellent. Thought the 1 of the bunch of flowers I sent to my mother in laws caravan park the delivery driver left it at reception instead of delivering it to her door so she never got it on her birthday. But products and everything else was excellent
The flowers were lovely however I had put on the message that I wanted although I had added on it that I would like it written in capitals as my mother is partially sighted allowing her to read it .This was written on the card! I understand that maybe it is computer generated however does no one proof read this and check it before delivery
Their customer service was beyond fault and they communicated from dispatch to delivery. My mother in law was delighted but after seeing the flowers although beautiful I felt they a little less value for money but would pay the extra for the customer service also my mother in law told they were presented perfectly would recommend
Generally good but unfortunately, the request that the delivery person waited a little longer for my Mother to answer the door to receive the flowers was not acted on. The delivery person rang the bell, dropped off the flowers and left.