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Service rating : This is the second time I have ordered from here, and both times the total experience was absolutely faultless. I ordered a basket arrangement (Raspberry Ripple - Grandissimo) for my mother in Law who has just moved to a new house. They were ordered in the evening, and were delivered the following day. I would highly recommend Serenata Flowers to everyone, you wont be disappointed.
Product : The amount of flowers in this arrangement, far exceeded what I expected. There was a great variety, with Roses, Freesia, Carnations to name just a few. My Mother in Law could not stop saying how lovely they are, and she was ’thrilled to bits’ with them. An all round brilliant service, and definately one I shall be using in the future.
The original bouquet was delivered and left on the doorstep in the rain with no delivery note to suggest it was there when I had requested for it to be left with a neighbour. The bouquet was extremely poor and appeared to have been padded out with laurel leaves. I have used Serenata on a number of occasions and service and flower quality has always been excellent. I emailed Serenata and they immediately offered to re send the bouquet on a date of my choice which they did and it was lovely. I think I was just unlucky and it was New Years Eve when I am assuming it is more difficult to provide fresh flowers. I rate the company and service as good because you can't do more than rectify the fault.
If you choose free delivery then be prepared that the flowers may be delivered quite late in the day, this has happened twice with me so i now know to either have them delivered the day before, if its for a birthday, or pay and specify a time of delivery. The delivery can also be tracked which is great. Overall though very pleased with the company and service on the two occassions I have used them. My only gripe with them I did send an email on 1st occassion when the flowers (for a birthday) didn't arrive until after 5.00pm, which I now acknowledge was my own fault for not stipulating a morning delivery, but I never did receive a reply which was a bit disappointing as I was a new customer. Will be using them again though.
Service rating : Service was good, had an issue with the quality & Sertenata replaced them, which is what I would have expected. However, a little dissapointed that they would not accept my word that I was dissatisfied & I had to ask the person who the flowers were delivered to to take a photo.
Product : Ordered for a work colleague, flowers delivered on specified day, however, they were in very poor condition, and I felt embarrasesed to have been the person that ordered them. However, I reported this to Serenata who apologised & offered a new bouquet, which were fine. However, as the occaision was a birthday, I would have preferred them to be right first time. Not sure if I would order again.
Unfortunately my flowers were not delivered on the day I ordered them for. They apologised and gave me a full refund and they were delivered later. The recepient said the flowers were mushy and almost dead after 12 hours! I contacted Serenata and they apologised again and resent a new bunch. The new ones are fine but I would rather have just got what I paid for in the first instance! This is the 2nd time this has happened to me, rather disappointing but good customer service to fix the problem, hence the Excellent vote.
hi there, set of cups made by carousel, 10 min build up, wheels stay under, these are double axle with the 8 inch wheels could change them to 10 inch , i bought these from canvey island and towed them 250 mile steady 50 with 1 spare and never add any problems and no punctures, i had the cars repainted, new soft start and motor, also winch fitted to lift the sides up, these cups have never let me down, they are due for a test though, reason for selling i only used them 5 times last year due to having 4 other juveniles. price £6,500
Bury St. Edmunds
The first basket white basket arrangement was not as described but the service I received was very good and a new arrangement was sent at no further cost of a different arrangent of pink cyclamen. Sadly either due to poor packaging or the delivery company, when my sister opened the box the plants where no longer in the basket . She replanted them and they appear to be ok. I couldn't fault the ladies in the customer services who did their very best but it was things out of their control.