Customer reviews of the overall ordering experience
Total Reviews: 7 Product:
| Cardiff | |
I have used this company on a couple of occasions and have been very pleased with the service Serenata Flowers provide. From the web site design to delivery of the flowers - i can't fault it. One friend commented that she was very impressed with the way the flowers were packaged when delivered. The order status updates to my mobile were useful as i don't check my e-mails every day. I have recommended Sereneta to all my friends and family.
| Bath | |
So thoughtful on every detail -
The messages about the process of your delivery are beautifully written and make you smile. The approach is so caring, understanding how important your flower gift is and lending value and honour to it. It's punctual and detailed and the best I've ever come accross, I really appreciated the care taken
| Waltham Abbey | |
Placed my order late afternoon on a saturday and it was delivered the next day. Great for piece of mind as every step u get a txt, when ur order is being prepared, when it's out for delivery and when it has been delivered. Time slot for delivery was also accurate. Very happy with the service.
| COventry | |
Have used Serenata Flowers on many occasions recently and they have been excellent. Customer service, delivery and quality of Product is second to none
| Scarborough | |
Unfortunately there was a hiccup in the delivery of my flowers. Customer service dealt with the matter quickly and to my complete satisfaction. very impressed
| Hitchin | |
The only thing that I was disappointed in was the late delivery of the flowers - 7.30pm at night. I would of expected between 8.30 - 5.30pm to be more suitable.
| Newton-le-Willows | |
Easy to use website, lots of choice , good pricing & delivery options excellent & free - all positives
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.