Service rating : Brilliant communication all the away through. They keep you informed from the day of ordering, and even let you know when they’ve been delivered. And prices are very reasonable too! They are my florist from now on! Product : Several days after delivery, Mum texted me to say that her flowers looked as if they had just come out of the garden, they were so fresh! I’ll only use Serenata now!
Service rating : I requested that they deliver to my daughter on Thursday 13th September 2012, but they delivered on Wednesday 12th instead. Although it was not a real problem, it would have meant more to my daughter if they had arrived on her actual birthday. Product : Although I personally have not seen the flowers my daughter said they were beautiful,
Service rating : The communication between Serenata and me was superb, although I had placed the order well in advance it was delivered on the right day so well done Serenata! Product : I haven’t seen the flowers as my sister-in-law lives 70+ miles away so cannot comment on the product.
Service rating : great service, my neice was going out and asked if the flowers could be delivered in the morning, they delivered the flowers 20 mins later Product : only saw a foto but they looked great
Didnt see bouquet but recipient seemed pleased. You could occassionally take a pic and send to sender on an ad-hoc basis, bit of fun?
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.