Service rating : The service was first class! I liked the text messages that I received informing me of each stage of delivery. They were very professional but at the same time humorous and lighthearted. They made me chuckle! I also was very impressed that they offered next day delivery late on a Friday. Many other places I looked at gave me the first delivery option as Monday. I will definitely be ordering from Serenata Flowers again ! Keep up the good work! thank-you. Product : Very good for the price and free delivery. You can’t beat it!
| Llanwrda | |
Service rating : They always deliver when they say they will,their prices are cheap but the flowers are not,they text and email you when the flowers are being sent out and when delivered. Product : The lady who the flowers where for thought they were absolutely gorgeous.Her husband died just after xmas so I sent these to pick her up and they did exactly that.Thank you Serenata Flowers.
As a returning customer to the company and previously given an excellent for the products, I am afraid they lost a mark this time as the recipient failed to be totally impressed this time. The flowers didn't last as long as previous blooms delivered.
Service rating : Does what it says on the tin! Product : I really don’t know. The recipient sent me a letter and said they were good dthough she was surprised there were brown carnations (thought they were dead ones till she examined them properly!)
Service rating : was kept informed of progress regarding delivery from it leaving the premises to being delivered. customer service was excellent. Product : beautiful flowers lovely and fresh. thank you will certainly buy again.
Service rating : Speedy despatch and the company keep in touch with you to tell you what stage delivery is at and when the flowers actually arrive at their destination. I also like the fact that I can put instructions on regarding delivery. Product : Good quality flowers that lasted 2 weeks.
Service rating : Excellent communication from the Company. Emails received advising expected delivery, then again to confirm delivery. Product : The recipient of the flowers was highly delighted. This is the 2nd time I have used Serenata, and have been pleased with the products.
Service rating : Service was excellent as I was kept informed as to when they were delivered. Product : Although I did not see the bouquet personally the recipient said that they were absolutely beautiful and are still as fresh today as when they were delivered a week ago.
The flowers are lovely according to the recipient but since she was getting over major surgery I am upset because she had a lot of hassle contacting you. I hoe that other customers are more lucky in contacting you.
Service rating : Delivery was prompt and as promised. Product : Our friends were delighted with the flowers. They loved the colours and the fragrance.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.