Customer reviews of the overall ordering experience
Total Reviews: 428 Product: Beautiful Blue
| thira | |
Service rating : good feedback letting me know how the order is progressing - leaving and arrival times. Always on time. Product : I cannot give details as the person I sent them to died the day before, in hospital. I was not aware she was ill and the flowers were meant to be a surprise for her. Her son recieved them on the specified day, but I have let to speak to him.
I sent some flowers to a friend who had lost her mother. a fortnight after they had been sent the flowers were still going strong. All of the other flowers that she had received had long died. Thank you Serenata for an excellent service. Have used you a few times and will continue to do so. I would highly recommend Serenata to anyone looking for a good service.
Used them twice first time no problems very efficient, however last delivery was left outside door on a windy rainy day. No protection and right on the street thanks to an eagle eyed neighbour who took them in, not impressed at all as anyone could have took them ! Will think twice again.
Service rating : i was offered 10% off flowers which i already had in my basket, but changed my mind - contacted SerenataFlowers and the gave me the same discount on my new choice! excellent service Product : She loved them :)
Service rating : Good, efficient service. Product : I didn’t see the flowers but my friend said they were stunning. She loved the contrasting colours.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.