Service rating : Didn’t realise I had to enter a code on a 24 hour flash sale, thought discount was going to be deduced automatically, so I am down £3 and I might have chosen different flowers if I’d known I wasn’t going to get the discount. Product : Recipient said they were lovely but I have no way of knowing as I haven’t seen them but as I said I might have chosen a different item if I’d know my discount wasn’t going to be automatically deducted on a flash sale.
joanmavis | thira | |
Service rating : good feedback letting me know how the order is progressing - leaving and arrival times. Always on time. Product : I cannot give details as the person I sent them to died the day before, in hospital. I was not aware she was ill and the flowers were meant to be a surprise for her. Her son recieved them on the specified day, but I have let to speak to him.
Janet | Bawley Point | |
Service rating : Customer service is second to none. Easy website & excellent communication. Product : The first bouquet was not up to the usual standard-some of the flowers had fallen off on the delivery day. However, within 20 mins of contacting Customer service they had offered to resend the bouquet and the second one was perfect.
Service rating : Over the last two years I have used Serenata Flowers many times and have always
been pleased, more to the point, my friends and relatives to whom Iv sent the flowers have been delighted, and I usually receive a photo confirming I am
right when I trust Serenata to send my flowers through. Product : Very pleased, as always
Service rating : i was offered 10% off flowers which i already had in my basket, but changed my mind - contacted SerenataFlowers and the gave me the same discount on my new choice! excellent service Product : She loved them :)
CAROL | MOUNT VERNON,NY | |
This is the 3rd time I used you... 1st time was excellent... 2nd time I dont know what happened but things were not smooth ..... I was going to opt for another florist... but I have you a chance to get things right... and you did GOOD! tHANKS!!!!!
Service rating : Quick and efficient, website very easy to use. Great to be texted confirmation of order and delivery. Product : Recipient very pleased, although I myself have not seen them in person as I live 200 miles away!
Timothy | | |
Service rating : great communication from order to delivery n afterwards too. Product : dunno, never actually got too see the flowers the person i sent them too hasn’t said anything about them, but look good in the pics i saw on website.
Service rating : I use Serenata for their consistency, reliability and good value for money. I was not disappointed on this occasion. Product : As it happens, I saw the bouquet after delivery. It was good although not stunning, as is sometimes the case.
Service rating : Yet again, Serenata have come up with an excellent service. Everything about it is superb. Always on time & delivered when they say it will be. Product : Beautiful! Superb quality & very long lasting. Cannot find a single fault!!
Service rating : great web site. easy to use and perfect for overseas orders. friendly communication.they did what they said they could, and what i wanted. i will use you again. Product : i didnt actually se the flowers , but my sister was pleased with them . thank you