Service rating : good feedback letting me know how the order is progressing - leaving and arrival times. Always on time. Product : I cannot give details as the person I sent them to died the day before, in hospital. I was not aware she was ill and the flowers were meant to be a surprise for her. Her son recieved them on the specified day, but I have let to speak to him.
Janet | Bawley Point | |
Service rating : Customer service is second to none. Easy website & excellent communication. Product : The first bouquet was not up to the usual standard-some of the flowers had fallen off on the delivery day. However, within 20 mins of contacting Customer service they had offered to resend the bouquet and the second one was perfect.
Used them twice first time no problems very efficient, however last delivery was left outside door on a windy rainy day. No protection and right on the street thanks to an eagle eyed neighbour who took them in, not impressed at all as anyone could have took them ! Will think twice again.
Service rating : i was offered 10% off flowers which i already had in my basket, but changed my mind - contacted SerenataFlowers and the gave me the same discount on my new choice! excellent service Product : She loved them :)
CAROL | MOUNT VERNON,NY | |
This is the 3rd time I used you... 1st time was excellent... 2nd time I dont know what happened but things were not smooth ..... I was going to opt for another florist... but I have you a chance to get things right... and you did GOOD! tHANKS!!!!!
Service rating : Quick and efficient, website very easy to use. Great to be texted confirmation of order and delivery. Product : Recipient very pleased, although I myself have not seen them in person as I live 200 miles away!
Timothy | | |
Service rating : great communication from order to delivery n afterwards too. Product : dunno, never actually got too see the flowers the person i sent them too hasn’t said anything about them, but look good in the pics i saw on website.