The flowers were lovely and well- received. However, they were simply left on the doorstop. There were several people at the address all day and the bell never rang, nor was there an appreciable knock. Even if a knock was made, noone at the house opened the door to the delivery person (in which case I had requested that the flowers be left at neighbours on either side- who were also in that day).
I'm happy with the quality of the flowers but they could easily have gone missing being left as they were.
Service rating : I have used this company before, and had excellent feedback from the friend to whom I was sending flowers. I like the fact that they keep me in touch with what is happening with the delivery, etc., and their attention to detail is good. Product : The reaction to these flowers (sent to a sick relative) was very good. She really liked them. NB: I tried to send an accompanying Get Well card, but the system kept returning to a Love card, so I sent this with an appropriate message.
Service rating : Had a slight problem in placing the order over the internet but your speedy reply service soon confirmed that my order had been received. Excellent.
The communication regarding delivery was also excellent and indeed the delivery itself. Product : Did not get to see the flowers that were delivered and had no feedback from the recipient to the contrary, so assume they were lovely.
Service rating : HAVING PLACED MY ORIGINAL ORDER, I WAS ENTITLED TO A DISCOUNT ON ANY SUBSEQUENT ORDER. TRYING TO GET THIS ORGANISED WAS NOT EASY AND WAS NOT PICKED UP IN MY SECOND ORDER. HOWEVER, I SENT A MESSAGE TO CUSTOMER SERV ICES AND THE MATTER WAS RESOLVED IMMEDIATELY AND SATISFACTORILY. Product : BOTH RECIPIENTS OF BOUQUETS THOUGHT THE FLOWERS WERE BEAUTIFUL AND THEY WERE VERY PLEASED
I ususally find your service very good. But I was surprised that you delivered the flowers at 8.30pm. As the flowers were for an elderly lady it kinda put her at risk.
Perhaps I should have mentioned that flowers to be delivered in day light hours.
But apart from that the flowers were good
The service and information on progress of the order was excellent. The flowers are lovely according to the recipient. After browsing other flower delivery sites I chose SerenataFlowers because it was the only one which could guarantee the colour of the flowers I wanted to be sent. I would definitely use this company again.
Neil | Tipton St John | |
Service rating : Efficient. Good web presentation and delivery notification. Product : The Mother’s Day flowers were delivered with several broken heads and the lily was already opened. It was not fresh and looked tired. This is the report I got when telephoning home. My wife (the recipient) said she will call you today in this regard.
Sandra | Deventer | |
Service rating : Flowers were deliverd on day requested. I also received a e-mail in the morning that they were on the way, later that day I recieved a e-mail that they had indeed been delivered. Happy about the service! Product : I haven’t seen the flowers myself, but heard they were beautiful!
angela | | |
Service rating : The flowers I sent via Serenata Flowers to my cousin were absolutely gorgeous I am told and also very fresh. I used Serenata as I myself received some from a friend for my birthday and I was very impressed with them - beautiful and fresh - hence I used the company myself. Product : Very fresh and beautiful flowers.
Service rating : they were so easy for me to order.
and were delivered when said, they were left on doorstep as my daughter was out
but a lovely surprise on her return Product : l sent these flowers to cheer my daughter up, as she is always so thoughtful to me
and they did, she said they were lovely. thank you. and so easy for me to order
Service rating : All went through as requested. Product : Not very impressed, Thought "wrapped ..." would mean it was covered like a bouquet. So small too. Instead, I could have bought this bunch at Sainsburys for half the price! I have sent flowers through you before but never seen the packaging. Unlikely to use again.
My friend sent me a photo of the"Minty Fresh " flowers delivered, they were beautiful, fresh and smelled devine. Delivery was excellent, I received a text to say despatched, another to say they were on their way and the final text to say they were delivered, couldnt ask for anything more. Would certainly use again.