Service rating : an excellent site that is highly competitive in price and exceeds all competitors in customer service. from the moment you place your order, you are made to feel that you are in safe hands - being sent an email is only the start of the journey. you are kept in the loop that the flowers are not only way to the recipient but also that they have been delivered safely. a great service from start to finish. Product : i was told that the dozen red and pink roses that i had sent to my niece were amazing not only in looks but in quality too. they have lasted almost a week and were the same price if not cheaper than competitors.
I didn’t realise the text would be printed on a sticker . This wasn’t quite the personal touch I was looking for . Also the text sticker was then stuck on at about a thirty degree angle . How anyone could have deemed that as acceptable is beyond me ! For £2.99 it really wasn’t value for money. I didn’t want to complain but upon seeing this form in my email I thought it worth giving you some feedback
Service rating : Prompt and efficient. Product : The roses arrived a little battered and despite following the information on the caring for your flowers card, the roses were pretty much dead after 48 hours. Very disappointing and has put me off using Serenata again. I have been away on business so haven’t had the chance to feedback until now.
Service rating : brilliant company, brilliant service, would use company again .
from oredering to delivery excellent!! thankyou. Product : the person i sent the flowers too loved them and told me they were really nice, so much so they were sent to cheer her up ,instead she cried, but they were happy tears .so thanks to serenataflowers.
Service rating : Delivery was within the time scale contracted and the flowers at point of delivery were as expected. Product : The roses were well /strong on delivery but had become wilted within 24 hours. This seemed a very short shelf-life. They had been put in water on delivery and in a cool ambient temperature out of direct sunlight.
Service rating : Really easy to use, found exactly the kind of thing I had in mind with no trouble. Product : All of these things were gifts for my girlfriend on our first anniversary. I had to go out of the country due to family circumstances just before our anniversary, so this was ordered before I left. It arrived just when I wanted it to, and she loved it all!
Elizabeth | Olathe | |
Service rating : I was happy to have a way to order the flowers from the USA and deliver them to family in Northampton. I was also able to have them delivered in time for Valentine’s Day without much notice and for free delivery. Product : They were pretty in the photo. I don’t know what they were like when delivered.
They were more open than I had hoped and a little brown on edge of petals. They didn't make me think 'wow'. Sadly the recipient was out on this very hot day and no attempt to place flowers in shade but on doorstep in full sunlight all day.
Maria Karmela | Doha | |
I’m really satisfied with your service. The flowers are exactly as I have expected. My mum was absolutely thrilled and I am so thankful that through your company, I was able to reach out to my mum even though i’m miles away. Will definitely order again!
Service rating : Step by step I’ve got a info about my order, I felt like VIP person and I was so happy Product : Beautifully ... I saw the flowers just now and really like it.
I come back from holiday , it’s past a 6 days but they looks fresh
Service rating : Good communication, good website, appreciate opportunity to leave feedback afterwards Product : Disappointed the flowers delivered did not match appearance to those shown online (all pink, rather than mix of red and pink, as expected)
Thomas | Southend-on-Sea | |
Very good. I had to change the address post-ordering, this wasn't an issue at all and I received a confirmation email that this was done. Great service.