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Scented Blue Posy
Sometimes the simple things in life really are the best and this gorgeous posy of scented Hyacinths, pure white Roses, pretty Carnations and lace-like Waxflower captures perfection in glorious simplicity.
Service rating : I didn’t get an email confirmation for my purchase. Luckily I saved the order number so that I could follow up with it the next day - I can imagine it’d have been even more problematic without it. It was annoying having to follow up a few times to serenata the next day to try to get the email confirmation and confirm the flowers would indeed be arriving for when I requested. I did however get relatively prompt responses and reassurance my order would be delivered (although the confirmation didn’t arrive until the end of the day that I followed up from morning). Product : Apparently they were nice however the hyacinths were much shorter than the rest of the flowers so sadly they weren’t visible. The flowers therefore had to be separated into two different vases which is a shame as I order them for their complementing colours (the rest of the flowers were just white).
Service rating : Easy to use and good selection of goods. Product : I ordered two of these posies for a cousin who was poorely and a friend whose father had passed away , unfortunately the quality of the two posy’s could not have been further apart. The one delivered to manchester was beautiful but the one delivered to Penkridge very very poor. I had a few problems receiving help from the customer support but eventually after emailing several times and sending evidence of the poor posy received an apology and a refund . I think as I was told that the flowers had gone through 5 quality controls that perhaps this needs to be looked at as the difference between the two deliveries was unbeleivable.
Service rating : I have used Serenata regularly without any issues at all - their flowers have always arrived on time and have been of excellent quality. I had one bad experience with Mothers day flowers for which I was fully refunded - I attribute this to the fact it was a busy time and would still continue to use their service. Product : Arrived on time (Sunday delivery) but this particular bunch arrived badly arranged and wilted the next day - Serenata have since refunded the money - I have had many lovely flower arrangements delivered using Serenata so would still continue to use them.
The website is a little difficult to use if you have any discount codes and I have also not received a response to my email regarding using a code "thanks for the confirmation. Just a little thing - I ordered some flowers
yesterday too and was given a code for 10% off if I ordered some more
within 30 days but it didn’t work .... any ideas why?" although I sent the voucher code as requested ..... also I can’t get into my inbox on the website. I seem to remember a similar thing happened when I placed more than one order before.
Service rating : Had no problems - easy and simple to use Product : Can’t fault the service, flowers were easy to order and arrived early on Sunday morning (I was a little worried that they might turn up at 10pm after reading some of the previous comments) However, the flowers themselves were quite disappointing to say the least. It was a tiny little bunch and they were not the freshest. I saw them on Monday and all roses were completely dead. I think I could have picked a nicer bouquet at local petrol station for a fraction of the price
Service rating : Booked flowers for Mothers Day, last minute booking but didn’t seem to be a problem for Serenata Flowers, very impressed. Marked down to good as the flowers chosen and the flowers my mother received differed considerably. Product : Choose the scented blue posy, but she received a multi coloured lot. I’m not a big fan of mixing too many colours and prefer the more classic look so was a little disappointed but she was very happy to receive flowers which was after all the point!
Easy to chose and order. The flowers were delivered a day late with no notification other than to say that they were being delivered. No apology or reason was given, and there seemed to be no recognition that it was late. I complained and received a discount voucher for the future which is generous, but in no way explains the delivery problem which disappointing. What is the point in choosing a delivery date if it is totally disregarded?
Customer service is excellent and the flowers are always affordable and really good quality. I have ordered many times before and always have different budgets so I love that they have a wide price offering. They are the only company I use so hopefully the selection will continue to expand and evolve. Thank you, chloe seddon
I panicked that I could not get flowers to my 90 year old mum on holiday in Cornwall. I choose you as a florist in that area and the beautiful arrangement arrived when they were out. What a surprise for Mothers Day and one week later I saw the flowers myself, still blooming in a different location, my mothers home in Newcastle under Lyme.
Service rating : Your service is efficient and delivery is speedy. Product : I visited my mum and saw the flowers and thought they were disappointing - not as good as previous bouquets I have ordered, which have always been lovely. All the flowers could have looked fresher and the little white flowers looked half dead.
Service rating : The delivery and tracking information was good and as expected. However, the flowers were inferior, so will not use them again. Product : For the amount that was paid and the pictures on the web site, the product i received was inferior and not like the image on the site. The roses wilted after 1 day !!!
Beautiful fresh flowers sent as a good luck greeting. Narnian Dreams lives up to its name! Received on time and greatly appreciated as anticipated. I was impressed with the immediate contact and tracking of my order. Will definitely use again.