Customer reviews of the overall ordering experience
Total Reviews: 7 Product:
| Bideford | |
I needed to change my order - customer service was outstanding. I ordered two bouquets to arrive on different days. Both arrived on time. E-mails providing tracking information were very helpful. Excellent value for money.
| Birmingham | |
I was updated all through the order to delivery process, by text and email. Arrived on time! Adhered to delivery instructions, as was for an elderly recipient. Flowers were stated to be beautiful.
Would recommend a fuse again
| Stevenage | |
Was just a little confused - had a text at 7am saying flowers were on the van - so expected them about 9am - they didn't arrive until 4:30 in the afternoon. Maybe an expected time of arrival would be nice. Other than that every thing else was great
| London | |
I always use Serenta Flowers to send flowers to friends and family because the website is easy to use, the flowers are beautiful, good value and seem to last forever, and it is easy to contact Serenta via the website or email and they come back to you immediately. Even at 11pm at night!
| Bexleyheath | |
A very efficient service.Comments on the progress of the delivery are a bit cheesy
though. Humour is appreciated to uplift the customers but comments are written for
customers with a reading age of about 5.Sad really, and not a good sales pitch!
| Shrewsbury | |
The flowers had been in the van for 8 hours very wilted. fortunately they came back to life after a day or 2 but only lasted a week. . bit deflated as they were for my mothers 75th birthday. also embarrassed as I was with her when she opened them
| Dover | |
Great customer service giving a really prompt reply after I made contact to change the delivery details I had first given. Bouquet arrived safely, in very good time and in great condition. Very satisfied with service provided.
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.