Service rating : The complete service from e-mail order to delivery of flowers was way above any other company I have used. The whole process was so professional and I have recommended them to a number of people. Product : My daughter received the flowers in work and when she eventually opened them, they were packed so well, she was surrounded by other people commenting on how beautiful they were.
My daughter rang me and said they were the most beautiful flowers she had ever received.
| Mount Royal | |
Service rating : Received excellent feedback from recipient .. Over week later said still looks as good as day was delivered.. I am from United States ordering delivery for friends in UK.. Was nervous but all went extremely well and as planned.. Thank you so so much !!!!! Product : good as day was delivered.. I am from United States ordering delivery for friends in UK.. Was nervous but all went extremely well and as planned.. Thank you so so much !!!!!
| North Fort Myers | |
I use SerenataFlowers.com every year for Christmas to send flowers and wine and sweets to my UK family from my family in the USA. The arrangements are always a big hit and are used every year for Christmas Dinner tables! I've seen the arrangements sent to all family members and they are just as I expected in size and color and beautifully arranged!
My mum loved the bouquet with a great arrangement of flowers, lots of red berries and foliage and flowers in the Christmas bouquet. I’ve used this company loads now and I’ve not been disappointed. My mum especially loves the little cards instructing you how to care for your flowers. (She’s a flower geek!)
| Laurencekirk | |
Service rating : Service &delivery very good. Only downside, although I had not requested chocolates, the delivery box suggested chocolates were included. Recipient was somewhat disappointed to find that this was not the case! She has forgiven me !! Would use the service again. Product : The contents were quite stunning and well appreciated.
Service rating : Everything happened on Christmas Eve exactly as promised - with flowers left safely with a neighbour. My sister was so surprised and delighted. Couldn’t have asked for a better a service - especially at such a busy time of year. Product : Flowers were highly rated my my sister - together with lovely vase.
Service rating : I have ordered Serenata a few times now and the service is excellent. My last order was made at 5.00 pm and I received it the next day. Will definitely recommend to others. Product : The flowers look amazing. Had lots of comments about how lovely they are and they are still looking fresh after one week.
Service rating : Liked the fact i got an email to say the order had been despatched and another email letting me know the flowers had been delivered Product : I sent them to a dear friend for christmas, the red robin was beautiful she sent me a photo and it was even better than the online description
| Chico | |
The arrangement arrived as scheduled and my daughter truly enjoyed it. I gave the arrangement a "good" instead of an "excellent" simply because I felt the roses were open a bit more than they should have been upon arrival.
Service rating : Very good service, quick & easy to use website. Product : I ordered the Red Robin arrangement for a gift to my mother. My mother was thrilled with the Flowers, she said that they were a beautiful arrangement & the quality were second to none!
| ONEIDA | |
Service rating : Have used several times in the past withh good results Product : Dismal flower display and I ordered two for family members. When the recipient lets the sender know of the poor quality of their gift then you know things are not as they should be.
Service rating : They responded really quick to my emails. I am getting a full refund for Red Robin. Product : The flowers received looked very poor to those on the website. As they were a Christmas gift for my Parents, I was extremely disappointed to see what was delivered.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.