Customer reviews of the overall ordering experience
Total Reviews: 79 Product: A White Rose in a Vase
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Service rating : You should not keep chasing up for feedback. If it didn’t go right then I would have contacted! However, it all went well and will use you again if I need flowers to be sent. I do think your cards are expensive though and I did not use that part of the service, being on a limited income as an OAP Product : I did not see the flower but my friend was delighted and that was good enough for me.
Service rating : xcellent service - easy Web page to use, free postage (it arrived the following day!). First time I’ve used Serenata Flowers and I will definitely use in the future without any hesitation. I would also recommend to friends and family! 10/10! :-) Product : My cousin was delighted with her gift and let me know how lovely it was. Thank you! :-)
| Cornhill-on-Tweed | |
It was sent to the daughters of an old friend who had just died from brain tumours. It was all awful and the rose looked perfect to send my love. I have no feedback, for obvious reasons but it was just what I wanted to send. Thank you
Service rating : Good with informing me of where the delivery was at and when it had been delivered. Really prompt - booked late in evening but was still delivered next day Product : I didn’t see the product myself but no complaints from receiver
| Mississauga | |
Everything was as advertised. Delivery on time and such.
Only wish I was able to change the card message before it had left. Even though it was already in production would be much better if there was a way to change the card message up to the point where it actually leaves for delivery.
Service rating : I got a text when it had been delivered which was reassuring after I’ve heard so many mixed reviews Product : I didn’t actually see it but she thought it was special and I should get some good sex out of it... Thank you
would have been an excellent, but had minor problems trying to get through on my Blackberry when checking delivery.
A telephone contact point would have been helpful
Showing 1 to 12
of 60 reviews
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.