All met expectations except for the delivery:
Despite asking for them to be left with a neighbour if no one was in the person delivering them was seen ny a neighbour to drop them over the back gate (the fence is 6 feet high) and nothing was put through the door to tell us they were there - we were only aware as the neighbour came round and told us. Not really what I was expecting.
| Henley-in-Arden | |
The only issue was that the site asked a time I would like the flowers dropped. It was only when trying to locate the delivery is when I found the small print about your delivery process. I think you should not ask when buyer would like the delivery as this bothered me. Maybe use check box’s on times you can do.
| Coconut Creek | |
Service rating : This was the second time I had ordered flowers from Serenata and both times the delivery was on time and the flowers were beautiful. Will continue to do business with you. The first time I ordered a put together piece and the second roses. Both were fresh and looked great! Product : Beautiful flowers, fresh, she loved them =) Delivered right on time.
I was concerned the company wasnt legit as when I tried to click onto my order the web page no longer existed. Also I got a late email saying that my payment had not gone through. It was too late for me to chase it as the flowers were meant to be delivered the next day for my daughters 18th. I then had no idea if the flowers were to be delivered or not.
When the flowers eventually turned up at 10.15pm the following day left behind the bins we received two boxes of separately dated roses. Clearly they had been prepared on time but just not delivered. The sad thing is that the flowers themselves were excellent and myself and my wife were very impressed. Just a shame they were two days late.
Everything i say is at the moment i m sending flowers to my g.f first time and i trusted Serenta, I am going to propose her soon for marriage so fingers cross. i am expecting the best, but will keep posted how it went on deleivery. Thank you.
Service rating : email confirmed the order followed by text messages that told me exactly when the flowers would be delivered. Product : Beautiful fresh roses with excellent packaging to keep them fresh and protected from damage. I will definitely use this company again.
| Ingelheim am Rhein | |
The order was delivered in full and within the requested time frame. My wife was very impressed with the quality of all the items and the delivery man was very charming. The aim was to make my wife’s birthday complete and this was achieved. Thank you.
The flowers were absolutely gorgeous!! They looked like velvet!!
I was really pleased to use their services as I wasn’t sure wich one I was gonna pick online!! I will definately be using Serenata Flowers again!!
And thank you for making my Anniversary even more special!!
Expected more from the fowers, the pictures advertised full bodied roses and in reality they never opened up to create the full bodied look. In all honesty had worse from other internet shops. I guess that is the advantage of a physical shop over the internet shopping. best regards,
| Sydney | |
Thank you for the excellent service extended to me and also for offering me a discount. The only frustration was not been able to contact you once the order was placed as I made over 10 calls from Australia but could not get in touch.
Wonderful roses, I asked for 19 roses (even number) due to "cultural issues" (me
, and my girlfriend are Italian) and they put 21 roses in the bunch. I was amazed.
I will definitely book again with serenataflowers.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.