Customer reviews of the overall ordering experience
Total Reviews: 184 Product: 20 Luxury White Roses
| Kamloops, BC | |
You only have one choice of vase on your website. I had hoped with that type of vase that you would fill in any gaps between the roses with baby’s breath or something. My cousin sent me a picture and the roses looked sparse and falling over because of the type of vase. They seemed to be falling all over the place and weren’t evenly spaced. To be honest, I wasn’t happy with the way they looked.
Service rating : Very efficient .. I liked the fact that I was informed of the delivery but there was no space on the order form to put the recipients telephone number in case they were not in to receive the flowers. This is the first time I have used this company and I will definitely use them again!!! I have recommended this company to several of my friends!! Product : They were stunning and very fresh!!
Service rating : Very responsive to my complaint and providing excellent compromising solution to resend flowers or refund. I appreciate this service but would also be great to ensure the flowers are excellent quality at the very first time. Product : have been poor quality at first, then when re-sent were in excellent condition
Service rating : My second delivery of white roses. Second delivery was ordered two weeks in advance and their was no problem with the order. I have a very organised boyfriend! Product : Stunning roses. Love the care card instructions. Worth the care, the roses just get better and better, opening into a full blown bloom supported by fresh green leaves!
Service rating : See below Product : They arrived in time but I was a little concerned and left worrying if they were going to arrive on time as the text said 11.45 to 12.45 and I had paid before 12 am and 12 am was the latest they could have been received. Fortunately they did. But I spent a few fractious hours and as it was my husbands funeral I didnt need that.
Could not believe how they were presented in the boxes, I certainly had all my fears allayed about how they would arrive on my doorstep, just going that extra mile with the oasis container for the stems gave me ’peace of mind.
I can only thank you for such brilliant flowers, and I shall certainly use you again.
MERRY CHRISTMAS ONE AND ALL
Flowers were good, but there isn't an option for write in directions, which are needed if the drop down does not contain the necessary directions in the even the recipient isn't home. Also, there is no option for the recipient's phone number.
Service rating : I was so impressed that I already wrote to customer service. You will always get my flower orders in the future. Thank you all.
Neil Product : The Flower are still looking beautiful I have been told over the weekend so again great job. Neil
Service rating : They arrived on valentine’s day and the website is easy to use. Product : The flower heads were nice but of different size heads. Half of the roses had died within 7 days. Considering the cost I’ll be looking elsewhere in the future.
Service rating : Product was delivered on time and in good condition. Only shortcoming is the webpage is a bit cluttered - however would use the service again. Product : Roses were in good condition with a few petals slightly withered - however they came good when put back into water.
| Toronto | |
Service rating : I sent through my appreciation to them already. The service was terrific, and I enjoyed the emails they used to keep me updated. Product : According to me recipient, the roses were beautiful, and she was thrilled!
Service rating : The couriers used are next to useless!!! Left the flowers outside,no proof of delivery.Birthday surprise ruined
Serenata Flowers I dont have a problem with Product : Flowers damaged as they were left out in the rain overnight
Showing 1 to 12
of 135 reviews
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.