Service rating : Had problem at first establishing the correct address as there were several on the same post code and even although I kept telling you the correct address you kept telling me you were sending it to another. We got there eventually. It did arrive at the correct address. You let me know it was on it’s way but you didn’t let me know it had been delivered. Product : The recipient is delighted with the flowers and says they are still looking good nearly a week later.
Service rating : Great value for money and fantastic service. Was really good to be sent updates on the delivery and order process. Loved the txt msgs brought a smile to my day to read them. So impressed with the service and recipients of the flowers said how lovely they were. Have just ordered some flowers for mother in law now as couldn’t fault the service provided. Product : Did not see the product myself, however recipients said how lovely the bouquet was.
Flowers were good for money but turned up in a soggy cardboard box. I opted for the free card as I thought they were very expensive to buy. My recipient nearly missed it as it was scrunched up and soggy in the bottom of the box. The writing on it was a so small it nearly wasn't noticed. Won't use again as service from a dedicated florist shop really cannot be beaten. Not bad, but not great either.
Service rating : As the flowers I send out are for Breast Cancer sufferers receiving flowers from our group BOSOM PALS MK I have not had one bad complaint as yet, please keep it up my ladies need it. Product : Recipient had just come out of hospital after having a double mastectomy, I didn’t see them as she had gone to stay with her daughter in London, but got a phone call to say they were beautiful. Thank you.
| Fallis | |
I sent these flowers from Canada to Surrey in the UK for my daughter-in-law’s birthday. She said they were beautiful. Having not seen them myself I’m relying on what she said and basing my comments on that. The service was very easy to use and the flowers were shipped on the date requested. All in all... I was very pleased and will continue to use your company as I have in the past.
Service rating : Was very impressed with the way my order was handled, the delivery was spot on and I especially liked the way that I was kept informed by text message as to the whereabouts and eventual delivery. Would not hesitate to use the firm again and would also highly recommend to others looking for an online florist. Product : I have not seen the flowers myself but the person to whom I sent them was extremely happy with them.
Service rating : Fantastic service and a constant update regarding delivery of the flowers.
Really friendly . I have used this company three times and would recommend them. Product : I have not seen them as they where a gift for a friend - but my friend said that they where gorgeous and was very pleased with the flowers.
Service rating : From start to finish an excellent service. Kept aware of status of delivery via email and text so I knew when the flowers had been delivered - will defo order again! Product : The recipient called me as soon as she received her flowers and said they were beautiful, she was chuffed.
| Bromley Kent | |
I have yet to be a recipient of their flowers but I know that having used them a number of times I always get the best response from the recipients who do receive them. On the basis of the comments I get I am happy to continue using them.
| Westgate-on-Sea | |
Excellent service, very fast and well worth the money. Excellent delivery. I liked the constant contact about status of order/delivery.
The recipient was chuffed to bits with flowers. Were delivered on a sunday afternoon. Would definitely be using again.
Have used Serenata several times now as fast, reliable service with family always receiving beautiful, fresh bouquets which look as per the images shown online. The emails letting you know the flowers are on the way and been delivered is a really nice touch too.
Service rating : The sevice was just as it said it would be on the website, I also recived texts telling the product had been dispatched and delivered Product : I haven’t seen the actual product, but the person I sent the flowers to was very pleased with them, thank you
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.